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kylin.mettler
July 26, 2021
Question

Automatic recording in QB online of deposits made by mobile phone deposit app

  • July 26, 2021
  • 1 reply
  • 0 views

Hello, first how do I know if I've receive a response to my questions? Here is my email address just in case.. [email address removed].

 

Here's my problem: Customer payment checks deposited in the checking account using mobile phone app are automatically recorded in our check register in our QB online account. We still have to go through the process of 'receive payment', where we record the customer payment check amount and link it to the customer invoice. This transaction then needs to be deposited from 'undeposited funds' or it can be automatically deposited when I 'receive payment'. In either case, I now have the same deposit recorded 2 times in the check register, because it has come through the bank feed and been automatically recorded in the check register. All other transactions that come through the bank feed to QB online have to be manually 'excluded,' or 'accepted' before hitting the check register. I can't figure out why the checks deposited by cell phone mobile app are automatically hitting the check register instead of sitting in the Review window to be excluded or accepted. Is there anybody who can help me with this? I've called QB support numerous times and they have no idea what I'm talking about.

Thanks very much! [email address removed]

1 reply

S
SarahannC
July 26, 2021

Hello there, @kylin.mettler. Thanks for bringing your concern to QuickBooks Community!

 

The possible reason why the transactions are automatically showing in the check register is because of the bank rule set up in your QuickBooks Online account. We can go ahead and verify if there's something that we need to correct from the setup of the Bank Rule. 

 

At this time, I recommend using a web browser to make sure you can access all the available features in the program. Once logged in using a web browser, go to the Banking menu, and if there's a need to take action, you can follow these steps:

 

  1. Go to the Banking menu.
  2. Within the Rules tab, look for the rule, and under the Actions column, click the down arrow beside Edit.
  3. Select Delete or Disable.
  4. Then, click Yes to confirm. 

 

If the the transactions has been reconciled, you'll need to undo the transactions that were added from the register. Please take note that it'll affect the balance.

 

  1. Go to the Accounting menu.
  2. Within the Chart of Accounts tab, find the checking account that's  holding the transaction. Then, select View Register.
  3. Select the transaction you want to unreconcile to expand the view.
  4. Review the check column. If the transaction is reconciled, you’ll see an “R.”
  5. Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
  6. Click Save to reflect the changes.

 

Then, add and match them again from the Banking page. Here's how:

 

  1. Go to the Banking menu.
  2. Select the tile for the account you want to review.
  3. Then, click the For Review tab to start your review.

 

If these transactions were not categorize yet, you can go the Categorize tab from the Banking page to unmatch them. Use this resource for details: Unmatch downloaded bank transactions or move them to another account.

 

If you're looking for more resources about handling imported transactions in the program, feel free to explore the links below. Each of them provides information on how to make sure your bank transactions are handed and properly categorized:
 

 

If you still need more help with this matter, please let me know by adding a new post below. I'm right here to continue to help you. Take care and stay safe always!

S
SarahannC
July 28, 2021

Hi lucia-mettler,


Hope you’re doing great. I wanted to see how everything is going about the transactions that were automatically showing in the check register. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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