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M
meaton
December 21, 2022
Question

Bank account has stopped auto updating again. Credentials are correct

  • December 21, 2022
  • 1 reply
  • 0 views
Ongoing problem with bank account not auto updating. Auto update works for a period of time and then stops working for no reason. Attempts to reset bank credentials and bank connection do not fix the problem. This is the 3rd or 4th time this has occurred in the last 2 months

1 reply

F
FateCandylaneT
December 21, 2022

It's great to have you here in the Community, @meaton. Let's resolve the issue so you can get through this and have your bank account updated automatically.

 

Before we get started, may I know what bank you're using? Is there any error message received while updating? Any additional information is much appreciated, as this will help me check if there are similar reports or cases from other users.

 

To help you fix this, we can consider performing troubleshooting steps to rule out the possibility of a webpage issue. I'd suggest going through your financial institution's website using a private browser. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the bank account is automatically updating again, you can go back to the regular browser and clear its cache.

 

To further investigate the issue you've encountered, I'd recommend reaching out to our Customer care Team.

 

I've added some helpful references to help you handle your bank transactions in QBO:

 

 

@Meaton, I'm rooting for your success in getting this sorted out. If you have any additional questions, feel free to comment below. I'll be here, ready to assist you once again. Keep safe!

M
meatonAuthor
December 22, 2022

I have gone through all these steps. There is no error message and QBO indicates that the account is up to date but it does not change or update the account records. There is no error or issue at the bank.

This issue is a program issue that your engineers spent 2 weeks fixing in October. It failed again in November and was fixed and has now failed again in December.

I have another call into your help team.

LieraMarie_A
LieraMarie_A
December 22, 2022

Hi there, @meaton.

 

Thanks for following up with us and letting us know you have spent time with our support. I'd love to look further into this for you. Can you tell us your bank's name? I'll check if there are any updates.

 

Looking forward to your response.

 

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