Bank account is not connecting

Try opening your QBO account on any private/incognito browser.

Hello there, @lizarraganoe1-gm.

I recognize you're unable to connect your bank to QuickBooks.

I'm here to share some remedies for the error you encountered.

We can try to connect our bank to QuickBooks using a private browser. This usually fixes the common error like this.

Here are the shortcuts to launch a private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once everything looks good, follow the steps in this article on how to handle the transactions: Categorize and Match Online Bank Transactions in QuickBooks Online.

In addition, always match your bank and credit card statements by reconciling accounts in QuickBooks Online.

Keep me posted on any results of your testing; I want to make sure everything is fine. Stay safe!