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K
KS1966
December 23, 2022
Question

Bank account links not working

  • December 23, 2022
  • 1 reply
  • 0 views

I have several credit cards that have not updated since 12-19-22 and today is 12-23-22.

I have updated and have tried incognito and yes, I know how to manually upload transactions. 

Fact is the accounts are not updating and even if I can manually upload, it does not change the Bank Balance.

I need the links to work.

1 reply

K
Kevin_C
December 23, 2022

Thanks for reaching out to us here in the Community, @KS1966.

 

I appreciate you for trying to use the incognito window and uploading your bank transactions manually in the meantime.

 

The syncing of bank transactions in QuickBooks Online (QBO) will depend on your bank. Thus, you can sign in to your bank’s website to check if there's an issue on their end. Once signed in, you'll want to review the following:

 

  1. Check your account for messages, notifications, or alerts.
  2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  3. Check your bank’s website for any announcements about new security requirements.

 

If everything looks good, go back to QuickBooks and manually download your transactions:

 

  1. Go to the Banking menu and select the Banking tab.
  2. Click the Update button.

 

For more details about this process, please visit this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. Jump to Step 4: Fix specific bank errors in this article if you see a specific bank error message.

 

If you haven't encountered any specific errors and the issue persists, I'd suggest contacting our Technical Support Team. They have the tools to securely look into your account and can do further investigation into this behavior.

 

Once you're good with all of your transactions, you can proceed to reconcile an account in QBO. If everything matches up with your bank or credit card statements, you know your accounts are balanced and accurate.

 

I'm always around and ready to help if you have more questions about managing your bank transactions in QBO. Just click the Reply button to add your comment so I can assist you further. Stay safe!

K
KS1966Author
December 28, 2022

There is nothing alerting with the bank.  Will you please open the document attached to get a visual because I do not know how else I can put this into words.  BTW:  I am at a construction company on a normal computer and we have all the latest technology so I doubt that it is my work environment.  The bank is no help at all so all I have is this support site so it's critical that someone take the time to see what my issue is and not give me a "blanket" statement on how to fix it because I have tried everything that you have all suggested.  Trust me, I would not come to you if I did not have to.

 

 

JessT
JessT
December 28, 2022

Thank you for updating us, KS1966.

 

I've seen your file, and we'll do the browser troubleshooting steps to know if this is just caused by random browser issues. If not, please contact our QBO Support to check this further.

 

We can start by signing in to your QBO company using a private window. Then, upload your transactions. Private browsing will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If you can upload your transactions, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

 

If non of the above steps will work, please contact our QBO Support.

 

  1. Go to Help and select the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter a sentence to describe the issue and click Continue.
  4. Choose Start a chat.

 

Let me know if you have other questions in mind.

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