Question

Bank account stopped syncing

Forum|Forum|3 years ago
November 14, 2022
8 replies
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One of my bank accounts stopped syncing last week. A different account from the same bank, and a completely unrelated credit card are still syncing. I've attempted the manual "update" button without luck. Today is 11/14 and the bank info still says "updated on 11/7"

I am not receiving any errors.

I have re-entered my login credential for the bank in QBO (and as mentioned, my other bank account at the same bank is still working).

I have logged in via an incognito window and still experience the same issue.

I cannot find anything that addresses this on other discussions and am completely at a loss.

QuickBooks Online

Bryan_M

We appreciate you taking the time to work on your end before posting here in the Community, @elecuyer.

As your bank connection still doesn't sync, the issue may be on your bank's end. Another way to fix this is to sign in to your bank's website and check for possible bank maintenance.

1. Get first the URL QuickBooks uses to connect.

2. Go to Banking.
3. Select Link account.
Reminder: You don't need to add an account, you just need the listed URL.
4. In the search box, find your bank and click it.

6. Copy the URL for your bank.

5. Sign in to your bank or credit card's website using the copied URL.

Once signed in, it's a good indicator that the issue isn't major. Then check the following things:

1. Check if there are messages, notifications, or alerts in your account.

2. Find out if there are display issues as you navigate the website. This prevents QuickBooks from syncing and downloading transactions.
3. Check if there are announcements about new security requirements on your bank's website.
4. If everything looks good, go back to Quickbooks. Then click Banking and select Update.

If you need to broaden your understanding of bank syncing issues, you can read through this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to post again or reply to this post if you have further questions about bank syncing issues. We'll be happy to lend a hand. Take care.

E

elecuyerAuthor

Thank you for your message Bryan. I saw this as a possible solution before posting and attempted it (no luck fixing the issue). I also spoke to the bank and there is no maintenance going on.

JaeAnnC

I know this hasn't been easy, @elecuyer.

I appreciate your effort to resolve your issue with syncing bank accounts.

Since the troubleshooting steps provided by my colleague didn't work on your end, I suggest reaching out to our customer support team. They have access to a screen-sharing tool that can better assist you. Here's how:

Go to the Help icon.
Click the Search tab and select Contact us.
Provide an overview of the issue and click Continue.
Choose between Chat with us and Have us call you.

Here's an article to resolve issues about importing bank transactions to QuickBooks Online: Troubleshoot issues with Bank Feeds.

Should you have further concerns relating to banking, please don't hesitate to leave a reply. We're always available to help, even on holidays. Have a great day ahead!

T

TClem

I'm experiencing the same issue that started on 11/7 for one of the three accounts with our bank. I tried the remedy below with no success. Attempted to re-link the broken account but QBO states account already connected. Manually uploading a file works; however, it states that Automatic connection will stop. Checked with the bank and no issues on their side with maintenance or any lock on the account.

T

TClem1

To add some additional details to this issue: Previously QBO sync all three of our bank accounts prior to 11/7/2022. Something must have changed on that date. Our bank is Webster Bank. I contact QBO support case number 1590636500. We troubleshoot the bank account sync issue and re-enter the bank’s login several times. The resolve provided was to manually download the transactions and import them. They also advised to contact the bank – which I did, and they said there were no issues on their side with the account. Since then, several attempts have been made to re-sync the account with no success. Consequently, manual transactions have been imported, but prefer the issue be resolved. Since others have experienced the same issue starting on November 7, it appears to originate on QBO side.

MJoy_D

I can help you with resolving the error you're having with your bank connection to get your latest transactions, @Nathan44.

Error 105 means that there's an issue with your bank. They might be having maintenance or server issues. You can perform a manual update to get the latest available transactions from your online banking account.

Here's how:

Go to the Bookkeeping menu and then Transactions then select Bank transactions.
Select the bank account.
Click on the Update button.

This updates your bank and credit card transactions. If you see a message about additional authentication, follow the onscreen instructions. For more information about the error and how to resolve it, check out this article: Fix bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed.

You may also consider adding your transactions by downloading the transactions from the bank. Then, upload the file to your account. Here's more information about adding your transactions manually in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

After adding your transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

Let me know if there’s anything else that I can assist with your bank transactions by leaving a comment below. I'm always willing to help. Have a great day!

S

SirielJeaB

Welcome to the Community, @TClem.

To quickly link an account to your bank and reconcile downloaded transactions in QuickBooks Online, you may set up a bank or credit card account with multiple subaccounts.

You need to know how your bank transmits the downloaded transactions before you may access Online Banking.

If the transactions download to one account, connect only the parent account.
Connect the subaccounts rather than the parent account if the transactions download to separate accounts.

It is possible that you accidentally linked both a parent account and its subaccounts, which is why you received the message that the account is already connected.

However, if one of the three accounts you mentioned is a separate account, may I ask which bank is affected and if there's an error message? Also, given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. This way, they'll be able to do further investigation into this concern. Here's how:

Log in to your QuickBooks Online account.
Click the ? Help button at the top right corner.
Select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose how you want to contact our support and fill in the information.

Additionally, I've added an article that might help you how to create subaccounts to keep your chart of accounts organized: Create subaccounts in your chart of accounts in QuickBooks Online.

Please click the Reply button below if you have further questions about linking your bank accounts. We are always willing to assist. Stay safe.

N

Nathan44

I'm having the same problem. QBO stopped syncing with TD starting 11/4/2022. I have attempted multiple re-sign-ins but to no avail. No changes on TD side. Also BMO side is also not syncing as well on the same date. Only thing I can specify is that I use Microsoft Edge instead of Chrome. None of the online suggestion works so far. Error code 105.

P

Pilley

I use Chase Bank and mine quit working as well. I've had multiple people with support tell me that the desktop version no longer supports the connection to Chase, whereas other support has said that it should work. I've disabled, enabled, and allowed access at least a dozen times.

Daniela_A

Thanks for reaching out to the Community, @Pilley.

I've checked that we have an ongoing investigation about the banks not syncing or connecting. Since refreshing your account didn't fix the issue. It would be best if you can get in touch with our Support Team to check and verified this further and our engineers can add your account information to the list of affected users and attach your case to the INV-78627. Any progress will be communicated via email. Please follow these steps to get our contact information:

Open this link: https://help.quickbooks.intuit.com/en_US/contact.
Select QuickBooks Online.
Select a topic and a sub-topic.
Click Get Phone Number.

On the other hand, to stay updated with the QuickBooks news and updates, you may visit our QuickBooks blog.

Feel free to add a post/comment below if you have any other banking questions, I'd be glad to help you. Wishing you the best!

B

becky_ds

I am experiencing the same issue as well. It started around 12/15/22. Just chatted with QB...solved nothing.

R

rita_camden

Has anyone had a resolution to this problem? It has hit me too.

JaeAnnC

Let's work on some troubleshooting steps together to sync your bank account with QuickBooks Online (QBO), Rita.

QBO automatically downloads fresh transactions when you connect your online bank and credit card accounts. Don't be concerned if you aren't receiving the most recent transactions or updates seem stuck. Here's what to do so the program resumes downloading transactions.

First, let's perform a manual download to update all your connected bank and credit card accounts. Here's how:

Go to Banking.
Select the bank account tile.
Click Update.

Next, sign in to your bank's website to see whether the issue may be on their end. To do that, get the URL QBO uses to connect. Please refer to the steps below:

Go to Banking and select Link Account.
Search for your bank and click it.
Copy the URL listed and log in to its website.

For more information, please see this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, we'll appreciate it if you provide us with the name of your financial institution so we can check our system for any ongoing investigations.

I'll also encourage you to reconcile your accounts monthly to verify if their transactions match your bank statements.

Please don't hesitate to return to this thread whenever you have additional questions concerning your bank account. We're always here to help. Stay safe and have a nice day ahead.

R

rita_camden

I have tried all of these steps on my own and also with the 6 different QuickBooks "experts" that have helped me. The feed works fine when I go straight to the bank. In fact, it worked fine on my old QBO program. I can only get one of the six accounts to come over on my new QBO program.

I

I am Kim

I continually receive the message that security info is needed before i can update the transactions. I do so and all looks fine, until i hit the "update" button again.. This was something that started happening just last week. I thought I had it resolved through the copy the banks link and login to my bank "fix" but today that won't work. ARRRRRRGHHHH. Is QB still not able to offer a fix?

E

Erika_K

I'll share some insights into why you're continually receiving messages that security info is needed before you can update your transactions, Kim.

The security information procedures happen when your financial institution programs these questions to guarantee a secure transmission of data. If you have set up multiple security questions, they will automatically populate every time you manually update your transactions.

In this case, we can log in to your bank's website and verify if there are any alerts or notifications. If there are none, I suggest we open your account on an incognito window. This mode will prevent the browser history from being saved.

Please refer to the following keyboard shortcuts based on your browser type:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Also, I'd like to ask for more details about what you meant by copying the bank links and logging into your bank. Any additional information will be much appreciated. And may I know the name of your financial institution? Or if you've encountered a specific error? This way, I can further verify if there are any investigations related to this concern.

Meanwhile, I recommend we manually upload your transactions using a CSV file. With this, we can get your transactions into QuickBooks so you can begin categorizing them to ensure accurate financial records.

You can read this article to learn what to do if you encounter error messages or don't see recently downloaded data in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'm still all ears if you have additional questions about manually updating your accounts in QBO. Take care always!

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