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March 18, 2023
Question

Bank account won't sync

  • March 18, 2023
  • 4 replies
  • 0 views

I have a Menards Contractor Card that is through capital one. I have synced this account to my quickbooks account. All my transactions were going through until about 2 weeks ago. I had everything organized, but now there is nothing there in either category and it will not show any transactions from any point in time. 75% of all the purchases I make is through this card and category to jobs that we are doing. How do I fix this issue?

4 replies

March 18, 2023

I gladly welcome you to the Community forum. It's a great pleasure to assist you in syncing your Menards Contractors card with QuickBooks Online (QBO).

 

Do you see an error message when connecting your bank account in QuickBooks Online? Your organization might be having maintenance or server issues, resulting in the inability to sync your bank account to QBO. Let's perform a manual update to obtain the latest available transactions from your account. I'd be happy to show you how:

 

  1. Go to Banking, then select Transactions.
  2. Click Bank transactions.
  3. Select the bank account, then hit on the Update button.

 

When finished, this updates all transactions using your bank or credit card. Please also adhere to the onscreen directions if a notice requesting more authentication appears.

 

Visit this article to learn how to manually import transactions from your bank or credit cards into QuickBooks Online: Manually upload transactions into QuickBooks Online.

 

You can also use these articles moving forward to manage your transaction in QuickBooks Online:

 

 

If you need further assistance syncing your bank account, drop by again. We're always here to lend a helping hand. Have a successful year with QuickBooks. 

Fiat Lux - ASIA
March 19, 2023

@wjcontracting 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110

 

May 7, 2024

Hi,

I am having an issue with my Bank account suddenly not connecting.  It has been connected and working since 2019 and now stopped.  I have an error code of (103).  My credentials work fine when I go to the bank website and log in there.  It is FNB of PA and the Business log in.  I called FNB and they said the url path is incorrect, that it is trying to log into personal accounts and not business, so I don't know what has changed, but I can't choose the url path when logging in through QB.  Are you able to help resolve?

May 7, 2024

Hello there, TGray2.

 

Currently, there's an ongoing investigation (INV-104371) into customers experiencing issues connecting their FNB of PA in QuickBooks Online (QBO). With this, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.

 

Here's How:

  1. Log in to your QBO company.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Once connected, you can now match and categorize them. They will go into your accounts after you review them:
 

 

I'll keep an eye out for your reply. If you have further questions about connecting your bank in QBO or any QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7.

May 7, 2024

Hello,

Thank you for the quick response. I will go onto QB online and chat, but I believe it is the same issue others are having.  After talking with FNB, they seem to know of the issue and that other customers are having the same problem.  Do you know when the investigation started with them?  Just wondering how long this might take to correct.

May 7, 2024

Thanks for getting back, TGray2.

 

This ongoing investigation started on the 6th of May, 2024. Our engineers are working on this to get it sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

Additionally, I'm adding this article just in case you want to set up rules once you're bank is connected: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

Your follow-up questions are always welcome in the Community. We are here to assist you at any time.