Skip to main content
P
Profitable Quest Productions
March 27, 2024
Question

Bank Accounts

  • March 27, 2024
  • 1 reply
  • 0 views

Total Newsbie here so please forgive basic: 

I have several accounts in same bank that were linked 

They all showed on Bank Transactions.

By accidents I made some accounts inactive. 

They have now disappeared from Bannk Transactions AND Chart of Accounts.   

Cant find anyway to restore them. 

When I go to the Link Accounts - the bank says those accounts are still linked for updating but I can't now find them in Quickboolks or find any way to restore them.  

 

Again please forgive schoolboy errors here......(I am transferring from Quicken and its more painful than I thought) - oh yes, and I can't get an assisted call for a least 7 days!  

 

Richard 

1 reply

R
RCV
March 27, 2024

I've got you covered in reactivating your accounts in QuickBooks Online (QBO), and Profitable Quest Productions.

 

Ideally, you should be able to restore the inactive account when putting a checkmark on the Include inactive box. Let me guide you on how: 

 

  1. Go to the Gear icon on the top menu. 
  2. Select Chart of accounts.
  3. Click the Gear icon ⚙ next to the printer icon. Then choose Include inactive.
  4. Find the account you want to use again, then press Make active.

 

If you don't have the Make active option, let's try some basic browser troubleshooting steps. We can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

 

If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

 

I'll also include these articles that tackle managing accounts in COA for future reference:

 

 

Please come back and keep us posted on your progress in performing the recommended solutions. I'm determined to get this resolved. You have a good one.

Terms & ConditionsAccessibility statement