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accounts499
August 22, 2022
Question

Bank accounts stuck in an Update loop again

  • August 22, 2022
  • 1 reply
  • 0 views

All my bank accounts have been "updating" for the past 5 days.

The banks are Wells Fargo and Chase and I use a Mac.

I have tried:

  • opening in incognito mode (same problem)
  • opening in chrome and safari
  • clearing cache
  • unlinking and then relinking accounts (which really messed everything up)

This has happened multiple times over the past decade so it seems that there is a glitch but it's never fixed

I have another quickbooks account which uses the same banks but everything working fine for that one.

Please could you advise

Thank you.

 

1 reply

Tori B
Tori B
August 22, 2022

I appreciate you taking the time to share those great details of your concern, @accounts499. 

 

Since it sounds like you've tried our basic troubleshooting steps, I recommend contacting our Technical Support Team for further guidance. Our tech support agents can review your account in a secure environment. If needed, the agent can create a new investigation to send to our Engineering Team. Once our engineers review the details of the investigation, they can create a permanent fix. You will receive updates throughout the process and will be notified once the issue has been resolved. 

 

You can use the link I've included below to connect with an agent directly:

 

 

I'm here if you have any questions or concerns. Have a great day! 

 

 

 

 

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