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Niko74
December 8, 2024
Question

Bank connection problem

  • December 8, 2024
  • 1 reply
  • 0 views

Our bank connection is not updating since last week.

I tried the help article to re-connect, however , our bank account shows up but as a new chart of accounts , I concerned if I added it , it will mess-up the current bank transactions. (  the bank account is there , just no updating)

 

It's Bank of Hawaii and I am not sure what is the problem

 

 

1 reply

C
Carneil_C
December 8, 2024

Let's get your bank connection in QuickBooks Online (QBO) established again, @Niko74. I'll provide some troubleshooting steps below to help you.

 

Before we start, may I know if you encountered a specific error code? Any additional information would help us verify if there's an ongoing issue with the bank.

 

In the meantime, let's inactivate your account from the Chart of Accounts first to ensure this won't cause any duplicates to your transactions. Then, we can manually update your bank account to download the transactions and help refresh the connection between your bank and QBO. Thus, adding your bank to your chart of accounts might cause issues.

 

Once you're ready. Here's how:

 

  1. Click Transactions from the left menu, then Bank Transactions.
  2. Select the bank account.
  3. From the top-right of the page, click the Update button.

 

Also, check your bank's website to confirm if there's an issue on your bank's end. Otherwise, you can still manually upload your bank transactions to QuickBooks.

 

If you see bank errors, visit this reference for more fixes: Fix bank errors 102 and 105 in QuickBooks Online.

 

Additionally, these useful articles can assist you in seamlessly managing your transactions in the future:

 

 

If you require additional assistance with your bank connection and managing your transactions, feel free to leave a comment below. We'll be sure to get back to you.

    N
    Niko74Author
    December 8, 2024

    Thank you, there is a error code 101. Hope this helps

     

    Something kept us from connecting to your account. Check back in a few hours. (101)

    K
    KiazzymaeC
    December 8, 2024

    Thanks for sharing the error message you've received, @Niko74. I know the troubleshooting steps to get past it so you can get your bank connection working again.

     

    There are two reasons as to why you're experiencing this error.

     

    • Adding an inactive account means there have been no transactions made in the last 12 months in this account.
    • Adding a bank for which you haven't accepted the terms and conditions.

     

    To fix this, kindly follow these steps:

     

    1. Use a different browser to log in to your bank's website and check if you can get in without problems.
    2. Verify if your account is active.
       
      • Your account is considered active if there are transactions for the past 12 months.
      • If your account is supposed to be active but can't sign in to your bank's website, contact them directly.
         
    3. Go back to your bank's website and look for messages that need confirmation, such as terms and conditions.

     

    If the issue persists, Sign in to QuickBooks using an incognito or private browser or try other browser troubleshooting steps.

     

    To connect your bank account, I encourage you to use this article and look for step 1: Connect bank and credit card accounts to QuickBooks Online.

     

    Alternatively, you can manually upload transactions into QuickBooks Online.

     

    For future reference, you can visit this article to learn more about managing your transactions: Categorize bank transactions in QuickBooks Online.

     

    If you still have questions about your bank connection, comment down below. The Community is always here to help you.

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