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melissa41
August 1, 2024
Question

Bank connection with wells fargo isn't working

  • August 1, 2024
  • 18 replies
  • 0 views
unable to import bank transactions from WF into quickbooks online and the bank won't reconnect.

18 replies

TH76
August 1, 2024

Same here. I just love it when this happens for multiple accounts. 

    pfreise1
    October 18, 2024

    Same. This is unacceptable

    SashaMC
    August 1, 2024

    Hello meliisa41 and TH76,

     

    Welcome back to the QuickBooks Community! Could you verify what error you are getting and what happens when you try to manually import those WF transactions? I am seeing a few ongoing investigations, but I would like to know which one is associated with your current issue. 

     

    I am looking forward to seeing your responses! Thank you in advance! 

    TH76
    August 1, 2024

    It gave an error code 309 when trying to update the bank transactions. WF has said that their site path is now different from the Wells Fargo CEO portal previously. We used to be able to put the bank url in there but that is gone.  The only two choices in trying to reconnect are Wells Fargo and Wells Fargo Vantage and neither of those is working. I cleared the browsing data, tried a different browser and tried an incognito browser and it is still not working.

    Mark_AG
    August 1, 2024

    Hello there, @TH76.

     

    I understand the importance of updating your Wells Fargo bank transactions in your QBO account. I'm here to guide you in getting the best help available.

     

    I recommend verifying directly with Wells Fargo for the exact platform you should use. Sometimes, financial institutions have specialized URLs or specific platforms for certain types of accounts. You can contact their support and ask if their integration with QuickBooks is stable. Ensure that there are no pending alerts or actions required on your Wells Fargo online account that might impact the connection with QuickBooks.

     

    If everything is good on your bank's side and you're still experiencing the same issue, I recommend contacting our QuickBooks Online live support to investigate this case further.

     

    Additionally, here are some articles that can help you troubleshoot banking concerns in QuickBooks Online:

     

     

    We truly appreciate your patience while we work on resolving this issue. If you have any more questions, feel free to ask. We're here to help!

    Fero-21
    April 25, 2025

    Hello,

     

    If you can't synchronize, a workaround would be to import the transactions in CSV into quickbooks 

     

    If you only have PDFs, you can convert them with this Bank Statement Converter 

    Fero-21
    April 25, 2025

    Hello,

     

    If you can't synchronize, a workaround would be to import the transactions in CSV into quickbooks 

     

    If you only have PDFs, you can convert them with this Bank Statement Converter  

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