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M
mconehotdad
July 6, 2021
Question

Bank Deposit

  • July 6, 2021
  • 2 replies
  • 0 views

My client paid the invoice, but I had the incorrect banking information on my end for it to be deposited into my account. It says "needs attention" and "deposit failed". I updated my banking information, but it still gives me the same error messages. She paid, but now it looks like it's just sitting in my QB account. How do I get it to deposit into my checking account I corrected today?

2 replies

T
TirzahC
July 6, 2021

Welcome to the QuickBooks family, mconehotdad.

 

I appreciate you updating your bank account as one of the necessary things to be done. I can get this sorted out in no time. The error message usually happens when the system is unable to recognize the bank account for your payments. You'll want to check with your bank to see if they're still processing it. That way, they can correct the system and have it deposited into your updated bank account. After that, contact your customers and have them initiate the payment again using the same link.

 

I'd also encourage you to check out these articles below about commonly asked Payments questions. 

For further guidance you can visit this article: Handle a Rejected or Failed Bank Transfer Payment. From there, you can browse articles that can guide you in handling your deposits to ensure your books are accurate.

 

Please notify me if you have further questions about your bank deposit. I'm always here available to help. Keep safe. 

M
mconehotdadAuthor
July 6, 2021

Their invoice shows as paid and completed. The first account I had linked was a savings account, so I think that's why it didn't work. I've updated it to my business checking account, but the error messages haven't changed or disappeared. The savings and checking accounts are with two different banks. Now that the banking information is updated, will QB try to deposit again automatically?

JenoP
JenoP
July 7, 2021

Thanks for getting back to us and sharing updates, mconehotdad.

 

It's possible that the payment will be rejected because the first bank information was incorrect. It's best to reach our Merchant Services Team so they can locate and check the status of the transaction. Here's how:

 

  1. Click the Help menu in the upper-right hand corner of your QBO account.
  2. Type in "Talk to a human" in the chatbox, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you. 

 

More details about their contact details are discussed here: Contact Payments or Point of Sale Support.

 

Let me also share these additional articles for additional guidance and reference when using QuickBooks Payments: 

 

 

You can always reply to me or join us again here anytime have other questions. We're always here to guide and assist you.

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