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dirtzero
dirtzero
September 27, 2022
Question

Bank Deposit screen will not load; Unable to record deposits

  • September 27, 2022
  • 2 replies
  • 0 views

Good evening,

 

For over 24 hours, I've been unable to record a bank deposit.  When I click on Bank Deposit, the page will not load.  There is a loading icon in the middle of the screen and I can view the checks to the right.  However, the screen will not allow me to click anything on this particular page.  I was hoping it would resolve itself overnight, but it has not.  I deleted my internet history, cache, cookies in Google Chrome.  Any suggestions would be much appreciated!

 

Thank you,

Stephanie

2 replies

R
RCV
September 28, 2022

I can see how hard you tried here. No worries, I'll make it up to you to ensure you never have to deal with this again, dirtzero.

 

I've checked our records and there's no reported case about this one. There are times when a browser's cache data becomes full of frequent access to web pages or is damaged. When this happens, it causes odd behavior when creating a deposit. To better isolate this issue, let's sign in to QuickBooks Online (QBO) using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Let me show you how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try creating a bank deposit again. Here's how:

 

  1. Click the + New Plus icon. 
  2. Select Bank Deposit.
  3. From the Account dropdown, choose the account you want to put the money into.
  4. Tap the checkbox for each transaction you want to combine.
  5. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
  6. Press Save and close.

 

We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. If this behavior continues, we can add QuickBooks Online (QBO) as a trusted site to your browser. The security of your device can prevent the program from working. You can make an exception for QBO when you add it to your browser as a trusted site. Here’s how:

 

  1. Find out how to add trusted sites to your browser.
  2. Add these links to your browser’s trusted sites: https://qbo.intuit.com or https://quickbooks.intuit.com/.
  3. Restart your browser.
  4. Sign in to QuickBooks Online.

 

Feel free to visit our Banking page for more insights about bank feeds and reconciling accounts.

 

I'd be happy to hear any updates after performing the steps as I want to ensure this is resolved for you. Also if you have questions about reconciling your accounts, please add a reply below. I'd be happy to assist you further. 

dirtzero
dirtzeroAuthor
September 28, 2022

Thank you so much for trying to help me.  Unfortunately, after performing both of these steps, I'm still experiencing the same issue.

C
ChristieAnn 11
September 28, 2022

Hi there, dirtzero.

 

I appreciate you for coming back to the thread and for performing the steps shared by my colleague. I'll ensure you'll be routed to the right person to assist you further on this matter. Then, get back on track so you can make a deposit to QuickBooks.

 

Clearing the cache and adding QBO as a trusted site to your browser are usually the instructions on how to fix unusual program behavior. Since the issue persists, I recommend contacting our QuickBooks Support team. They have the tools to pull up your account which is needed in investigating the cause of why the Bank deposit page won't load.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

 

Lastly, you may refer to this article to view steps on how you can review past bank deposits and delete a bank deposit if needed: Record and make bank deposits in QuickBooks Online.

 

Please click the Reply button below if you have other questions about making a deposit in QBO. I'll be around in case you need more help, dirtzero. Stay safe and be well!

Q
QueenC
November 22, 2022

I understand your frustration with the current issue about the bank deposit screen, @AuburnIceman.

 

The most recent update that I have from our Engineering Team about the INV- 77630 is that it is still in progress. Our engineers are all hands on deck working together for an immediate fix to sort everything out. Rest assured updates will be rolled out as soon as they become available.

To be notified about the latest updates on this matter, give us a call or chat with us to have you added to the notification lists. Here's how:

 

  1. Go to Help.
  2. Enter the description of the issue then click on Contact us.
  3. Click Let's talk.
  4. Select Start a chat or Get the number.

 

For future reference, here’s an article you can visit to know more details about why some payments go to the Undeposited Funds account: Deposit payments into the Undeposited Funds account in QuickBooks Online.

 

Stay in touch if you have additional banking questions. I'm happy to answer them for you. Have a great day!

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