Question

Bank Error Code 103 - Venmo acct will not connect

Forum|Forum|2 years ago
October 6, 2023
7 replies
0 views

All of the sudden, the connection with my Venmo account was apparently lost and Quickbooks will not reconnect. I have followed all of the steps in your help sections, community responses, etc etc with the same result, Error code 103. I have, multiple times, verified the login info with Venmo. I have logged out of my Venmo and logged back in multiple times with the correct info, then tried logging in/connecting the account on Quickbooks with the correct info multiple times with the same result: Error code 103. I have received texts with codes to enter on Quickbooks and have done this multiple times with the same result, Error code 103. I have meticulously confirmed the info being entered each time is accurate with the same result, Error code 103.

Please fix this.

QuickBooks Online

J

jadedaut

I also would like this fixed!!

M

Mark_AG

I understand the urgency of restoring the connection with Venmo in QuickBooks Online, @jadedaut and @prestigeproperty.

Currently, there's an ongoing investigation related to the Venmo connection issue. We assure you that our Product Engineers are diligently working to pinpoint the cause and find a solution. I recommend contacting our phone or chat support to be added to the affected users list. Please provide your name, updated email address, and the investigation number (INV-93253) to receive email updates only when interacting with our live support.

As of now, here's how to categorize online bank transactions and manually upload your bank transactions in QuickBooks Online.

Please reach out if you need anything else. I'm always here to help. Have a productive day!

P

prestigepropertyAuthor

I am still having the same issues. When can I expect this to be corrected on your end?

E

elevationelite

NEVER. QB TERMINATED VENMO. THE AGENTS AT QB ARE NOT TELLING ANYONE THIS.

P

Poolgirl51

This is driving me crazy. I can sporadically manage to successfully link my Venmo account but on the rare occasion this happens, within 5 mins I get an error message to “fix the issue” and I’m right back to error 103 AGAIN. So almost all of my accounts pay via Venmo so if I can’t link my Venmo and transactions then there’s no point in using this service. I’ve done all the little tricks and I am not uploading my transactions bc that’s a pain and this service is suppose to make my life a little

easier and I’m more frustrated than anything. PLEASE FIX THIS VENMO ERROR 103 error PLEASE

AlcaeusF

Hi there, Poolgirl51.

Thanks for joining this conversation. I'm here to share an update about the banking error 103 in QuickBooks Online (QBO).

Our product engineers are actively looking into the underlying cause of the banking error 103 with Venmo in QBO. At present, we do not have a specific timeframe for when this issue will be resolved.

If you haven't already, I strongly recommend reaching out to our Support team so they can include your information on our notification list. This will also assist our engineers in assessing the extent of affected users. You will receive an email once the issue is resolved.

To reach them, you can follow the steps shared by my colleague above or refer to this article: QuickBooks Online Support.

I'm also adding these articles that tackle uploading and categorizing bank transactions in QBO for future reference:

Please post again or leave a comment if you have more questions about banking or anything else, Poolgirl51. I'm always here to help. Take care.

P

Poolgirl51

I have talked and talked and spoke again with yet another agent and still nothing. This is ridiculous. I have told others that if they use Venmo DO NOT GET QUICKBOOKS bc it’s a waste of money if your primary payment method by customers is Venmo bc you all hive the same scripted answers and we are all left still frustrated and paying for a useless service. You are going to start losing customers and fast. What’s the deal? This is what yall do. So fix this PLEASE

C

CJ0

How is this error still going on? it has been months, I need this fixed so i can reconcile my accounts.

R

ReymondO

Hi CJ0, thank you for joining the thread. We understand the urgency of resolving this matter to be able to reconcile your account.

As we check here on our system, there's an ongoing investigation about the bank error 103 when connecting to Venmo. Our Engineers are aware of this and are currently working on a fix. It would be best if you reach out to our Customer Care Team so they can get your details and add you to the list of affected users. This way, you'll receive an update once a fix is available. We'll write down the steps to get you going:

Sign in to your QuickBooks Online company.
Select Help (?).
Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

See this article for more details: QuickBooks Online Support.

Once fixed, you can check out these articles on categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:

We're always here to assist you in connecting your bank accounts to QuickBooks. If you have any other QuickBooks-related questions, please feel free to reach out to us in the Community space.

T

thepenelope

I'm experiencing the same issue as well. As a self-employed musician, most of my gig payments come via Venmo. If Intuit can't resolve this issue soon, I don't see how I can continue to pay for this service.

Nicole_N

I completely understand the urgency of getting this issue fixed, especially considering the impact it has on your livelihood as a self-employed musician, @thepenelope.

Upon checking our database, the investigation about the bank error 103 when connecting to Venmo is still ongoing. Rest assured, our product engineering team is already working to find a fix as soon as possible. For now, I suggest reaching out to our Phone Support team so you'll be added to the list of affected users. This way, you will be notified via email once a resolution has been made.

You can follow the steps shared by AileneA above on how to contact them. If you're unable to reach out to Intuit through your books, you can get in touch through our website.

Once everything's fine, you can check out these articles to learn how to manage your accounts:

We appreciate your patience regarding this matter. Please keep us posted on how it goes in the comments below. If you have other QuickBooks-related concerns, never hesitate to leave a reply. The Community team is always ready to help.

E

elevationelite

NEVER. QB TERMINATED VENMO. THE AGENTS AT QB ARE NOT TELLING ANYONE THIS.

C

CTWTV

Just got off the phone with support. They suggested it could be a cache & cookies issue. Opened up in an incognito window in Chrome (Ctrl/Cmd + Shift + N), logged in, did the Fix Now, and was prompted for a 6 digit verification code. Entered. It asked again. Then it gave me a nice green check mark. Went back to my normal window and refreshed. Still showed a damaged connection. Clicked to fix. Took me to the phone verification code. Entered once. And all is good. So, you can try deleting cache/cookies for QBO, or just do the process in an incognito window then in a normal window.

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