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September 25, 2024
Question

Bank feed check images

  • September 25, 2024
  • 1 reply
  • 0 views

It’s been a couple of weeks and still haven’t seen check images in the bank feeds. The bank is TD Bank. Is there an ETA on the resolution? I tried updating the banks and still doesn’t show the images. Any assistance would be greatly appreciated.  Thanks! 

1 reply

September 25, 2024

I appreciate your time and effort in writing to us today, Salessio0564. I'll do my best to share details on how you can receive an available fix regarding this check image under the bank feeds issue in QuickBooks Online.

 

The issue you’re experiencing is still under investigation. While our team is addressing this, we're unable to provide a specific timeline for resolution. We appreciate your understanding and are committed to keeping you updated as we gather more information.

 

If you haven't reached out to our support team yet, I recommend doing so to get updates on the issue's status. They will also add you to the list of affected users.

 

You can follow the steps below:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

Once you’re added to the list, you will receive updates via email. To ensure you don’t miss any important information, I recommend checking your email regularly, including your spam or junk folder, just in case the messages are filtered.

 

To learn the best time to get in touch with our support team, tap the link for the full details: QuickBooks Online Support.

 

It’s also advisable to reconcile your account regularly to ensure that the amounts align with your actual bank statements: Reconcile an account in QuickBooks Online.

 

We are still willing to support you, Salessio0564. You can always add your queries here if you need assistance with your bank images, transactions, and reconciliation in QuickBooks Online.