Bank feed download issue I access my bank, click on the download transactions option but then it says downloading transactions, nothing happens even waiting 10mins, help

thanks for the reply alex.  but even when i attempt to import via the QBO option, it states 'downloading trasnaction' but then a drop down appears (at top of Internet explorer) stating 'download file,' which I clean on to download - and from that point it just freezes. nothing happens at all.

This was not the case for years of using this option.

Hi there, MidnightSun. 

Thanks for posting your experience here in the Community. Let me help you update your bank account to bring in the transactions to QuickBooks Online. 

There are several instances of why you’re unable to receive the latest bank transactions.  

• They may have implemented changes to their service offerings, Web Connect or Direct Connect.
• An update on your bank’s information such as the name (bank merger), account number, and login credentials requires you to refresh it in QuickBooks.
• You may have an Inactive Bank Account enabled for Online Banking in QuickBooks.
• There may be ongoing maintenance on your bank’s website.

Here's how:

This process will restore the bank connection and will trigger updates to your bank transactions.

1. Go to Banking on the left panel.
2. Click on the Banking link.
3. Select the account you’re working on.
4. Next, click on the Update button.

Here are some articles that can help you get going:

• Connect bank and credit card accounts to QuickBooks Online
• Manually upload transactions into QuickBooks Online

Additionally, I'd recommend contacting our Customer Care team. They can help check the connections between QuickBooks and your bank. They can also perform an escalation whenever needed to investigate and resolve the issue. 

Keep me posted if you have additional questions about banking transactions in QBO. I'll be around to help.

Hello @RG Studios

Let's perform a few troubleshooting steps so you can get back to business and work with QuickBooks accordingly. This way, we can determine why you're unable to download your transactions with online banking in QuickBooks Desktop for Mac.

To start with, let's download and make sure to install the latest released version of QuickBooks for Mac. Let me show you how.

1. Go to QuickBooks.
2. Select Check for Updates.
3. On the pop-up window, select Install Update.
4. Click Install and Relaunch.

But if you're still unable to open and work well with the program even after following the steps above, consider manually updating QuickBooks with the steps outlined in this article: How to keep QuickBooks for Mac up-to-date so you always have the latest features and fixes?

However, if you can confirm the QuickBooks you're working with is the latest version, yet it doesn't let you download your transaction, I'd recommend following the outlined in this article to continue our troubleshooting steps: Fix Online Banking Download and Import Issues.

Need help performing any tasks related to your business account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how you can update your data and security management, to name a few.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!