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July 17, 2024
Question

Bank Feed Error - We Can't Connect to this Provider Right Now

  • July 17, 2024
  • 1 reply
  • 0 views

I am trying to connect both Chase and AMEX to the bank feed and receiving the above mentioned error.

 

Can you confirm if it is a current issue with QuickBooks and how to resolve?

 

 

1 reply

Tori B
July 17, 2024

Good morning, @globetreader569.

 

Thanks for reaching out to the QuickBooks Community and sharing your concerns. 

 

Would you mind sharing a screenshot of the error message? Also, can you confirm if there is an error number associated? For example, errors 102, 103, or 104. 

 

While I await your response, let's try some basic troubleshooting steps. 

 

First, let's confirm your sign-info is correct:

 

  1. Open a new window in your web browser and go directly to your bank’s website. Make a note of your bank's website for later.
  2. Sign in with the user ID and password you have.
  3. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

 

Some banks need your permission to connect your account to another service, including QuickBooks Online. While you visit your bank’s website, check if your bank has this requirement. If so, follow your bank’s instructions to turn it on. Or, contact your bank if you need help.

 

For more troubleshooting steps, check out Fix bank errors in QuickBooks Online

I'll be sure to keep an eye out for your reply. Please let me know if you have any additional questions or concerns. Take care!