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K
klobuczek
August 2, 2023
Question

Bank Feed from Charles Schwab is showing the wrong date.

  • August 2, 2023
  • 1 reply
  • 0 views

Since mid-March 2022 all transactions downloaded from Charles Schwab are having 1 day earlier date than bank online history and bank statements.
For example, I initiated a wire transfer on Monday, July 31st, it is showing July 31st on the bank website. but when refreshing the connected account in quickbooks online it is showing Sunday, July 30th as the transaction date. It is not a transaction/posted date issue as on Sunday neither the bank nor myself knew that the wire transfer would be initiated on Monday. So Sunday's date lack's any logical reason.

To ensure the error does not come from the bank I subscribed to https://www.banktivity.com/. The connected Schwab accounts in their software are showing the correct date matching the bank's online history.

1 reply

M
MirriamM
August 2, 2023

It's good to see you posting here in the Community space, klobuczek.

 

I appreciate you sharing some insights on what you've done regarding your bank transactions. It can help other users whose having the same issue in the future.

 

For additional reference in managing your bank transactions, you can check this article: Categorize online bank transactions in QuickBooks Online.

 

For future reference, here's a great resource about the best practices when reconciling: Reconcile an account in QuickBooks Online.

 

Drop me a comment below if you have any other questions about managing your transactions in QuickBooks. I'll be happy to help you some more.

K
klobuczekAuthor
August 2, 2023

Well, this was not just about sharing but rather an ask for help. The fact that dates are changed during synchronization s a serious issue and a software defect. The dates should match exactly and not differ between bank statements and QuickBooks. The date discrepancy creates an overhead when reconciling and could cause major accounting errors if the shift in dates moves a transaction to a previous fiscal year. I have rules set up for certain transactions which automatically categorize those transactions. So the shift in date in some situations may go unnoticed.

How can we report the bug and have it fixed?

 

G
GebelAlainaM
August 3, 2023

We understand how you feel and the importance of fixing your concern as soon as possible to reconcile your account flawlessly, @klobuczek. We're here to help you.

 

In this case, we'll need to check your account to investigate further about the issue. However, we're unable to do that here since we're in the Community forum. We suggest contacting our Technical support team so they can check your account in a secure space. They are equipped with the right tools to view your account as well as do a screen-sharing session with you. Moreover, they can create a ticket for investigation if needed.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

See this article for the schedule details: QuickBooks Online Support.

 

We'll be adding these helpful links that you can use in the future:

 

 

We're here for you, @klobuczek, if you need anything else or clarification with managing your bank transactions so you can successfully reconcile your account in QuickBooks Online (QBO). Take care!

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