Skip to main content
September 16, 2024
Question

Bank feed images

  • September 16, 2024
  • 1 reply
  • 0 views

I noticed since July 2024 that my bank feeds aren’t showing check images for deposits and cleared checks. The bank is TD bank. Is there a reason why this is happening? 

1 reply

September 16, 2024

Hello there, Salessio0564.

 

I appreciate you for bringing your concern here to the Community. I've checked with my tools and found out that there's an ongoing issue with TD Bank regarding the inability to see attachments associated with transactions. Rest assured that our engineers are working to resolve this issue as quickly as possible.

 

If you haven't, I'd recommend contacting our support team to have your name added to the affected users and receive emails with updates on the case. Here's how:

 

  1. Log in to your QBO account.
  2. Click (?) Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Type a summary of your concern and click Continue.
  5. Choose a way to connect with us: select Start a Chat or Get a Callback.

 

Additionally, it's essential to reconcile your accounts regularly to match your bank and credit card statements.

 

If you have further questions about TD Bank's unable to display attachments linked to transactions, please feel free to reach out. We'll be here to lend you a hand.