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genericusername
March 13, 2023
Question

Bank Feed Issues

  • March 13, 2023
  • 1 reply
  • 0 views

About two weeks ago, the "Online Banking Administration" added uncleared transactions in two of my bank account registers. The problem is, these transactions were already entered and reconciled - and, they go back as far as August 2022. I now have two bank accounts with grossly incorrect balances. There is absolutely no other way to fix this than to undo reconciliations for the last SEVEN (7) months.

 

This is a nightmare. Can't trust the bank feeds, will be turning them off. 

1 reply

Tori B
Tori B
March 13, 2023

This is not the impression we wish to leave you with, @genericusername.

 

In QuickBooks Online, you have the option to Exclude the transactions. When you exclude a transaction, it doesn’t appear in any account registers or financial reports. Since these transactions are already in the account and reconciled, they are considered "duplicates". Once a downloaded transaction is either accepted or excluded, QuickBooks will stop the bank from bringing the transaction into the bank feed again.

 

I've included some steps to exclude the transactions below: 

 

  1. Go to Bookkeeping, tap on Transactions, then select Bank transactions.
  2. Click the For Review tab.
  3. Select the checkbox of the transactions to exclude.
  4. Hit Exclude.

    •  

The transaction moves to the Excluded tab of the Banking page.

 

That should do the trick. For additional information about this process, check out Exclude bank transactions in QuickBooks Online. 

 

Please let me know if there is anything else that I can assist you with. I'm always happy to lend a hand. Take care! 

G
genericusernameAuthor
March 15, 2023

Thank you for your response, but this does not help me, nor does it shed light on the issue with QBO removing reconciled transactions and replacing them with uncleared data from the bank feed. There is something seriously wrong here and the only way I see to get 100% accurate data it is to disable the bank feed and use a human to do the data entry. 

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