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maxyhome
August 1, 2022
Question

bank feed keeps asking me to send/receive with password, nothing happens

  • August 1, 2022
  • 3 replies
  • 0 views

I am using desktop Pro2021. When I download transactions for american express, it keeps me asking me to send/receive. on next window, when i click yes, and i enter password, nothing happens. Yes, I checked my password is correct, and i did not change the password. The other accounts are working well.

 

I tried to disable and enable later, but QB does not allow me to disable bank feeds. I restarted the QB and Computer, didnt solve the issue.

 

 

3 replies

MJoy_D
MJoy_D
August 1, 2022

Let's resolve the error you're having with your bank feeds in QuickBooks Desktop (QBDT), @maxyhome.

 

To resolve this, disable your Bank Feeds, and update your login and other info for the bank account you use in QBDT. Once done, enable the connection once again. 

 

Before disconnecting the connection, make sure to review, match, and categorize all your transactions to successfully make changes to the bank connection.

 

To disconnect your accounts from Bank Feeds:

 

  1. Go to the Lists menu and then choose Chart of Accounts.
  2. Right-click the American Express account and select Edit Account.
  3. Proceed to the Bank Settings and click on Deactivate all online services and then OK.
  4. Select Save & Close.

 

After updating or making changes to your bank information in QBDT, enable your connection and download your latest transactions.

 

  1. Go to the Banking menu and proceed to Bank Feeds.
  2. Click on Set up Bank Feeds for an account.
  3. In the Enter your Bank's name field, find and select your American Express account.
  4. Click on Continue and provide your online banking credentials.
  5. Follow the prompts to finish adding the account. 

 

To learn more about editing your bank information by deactivating and reactivating your connection in QBDT to resolve the error you're having, check out this article: Edit Bank Feed settings for bank or credit card accounts. 

 

In case you'll encounter OL and OLSU errors in QBDT, refer to this article on how to fix them: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. That will tell you more about the error you're having and how to resolve it. 

 

I'm always here if you need more help downloading your transactions from American Express. Let me know by leaving a reply below. Have a great rest of the day!

M
maxyhomeAuthor
August 1, 2022

I cannot delete the bank feeds, because QB requires me to complete the previous connection. But i cannot do the send and receive. It keeps asking password, and nothing happens.

 

I also tried the trick holding down the CTRL button. I get an OL-208 error.

I also tried the trick switching for Classic View.. I click send button, then It gives me OL-208 error.

 

I cannot move forward. Do you think, is American Express having a server issue? Because other banks are succesfuly send/receive the bank feed.

L
litbeth327
August 1, 2022

I can download from American Express, but can not upload it because it will not connect to an active account.

G
gbl
August 1, 2022

I was having the same problem with AMEX continually asking for password - found this solution = 

I opened bank feeds in classic mode

Opened bank feeds

Held the CTRL button down while working in the bank feed window

Selected just one of the AMEX transactions and clicked delete

Had a window pop up to confirm - select yes

Selected the other AMEX transaction and did the same

Once cleared, I was able to deactivate the online bank feed services for AMEX

I went to the amex account and downloaded the qbo files - imported into the file with no problem.

When I tried to go back to auto download, the system locked up and wouldn't let me set it up. Still able to import the downloaded file though.

MichelleBh
MichelleBh
August 1, 2022

Thanks for sharing an alternative way of fixing the AMEX password, @gbl.

 

I want to ensure your concern is addressed, and I'd like to direct you to our technical support available. This way, our agent can investigate why your system was locked out and submit a ticket to our engineers to examine the issue further. 

 

To reach them, please follow the steps outlined by Divina_N above. Make sure to contact them within business hours to ensure a swift response.

 

Once everything is good, you can now configure the auto-download function again. For more details about banking, check out this link: Download Bank Feed transactions in QuickBooks Desktop. 

 

You can also bookmark our Banking FAQs website for future reference. This page contains instructions for reconciling accounts and managing deposits, bank transactions, and other related matters. 

 

If you have any additional queries regarding your bank feeds, feel free to get in touch. I'll be pleased to address all of your questions. Be safe. 

J
JDMcM
August 1, 2022

Michelle-

 

This method did not solve my issue unfortunately. When I attempt to fix it with this method, I still receive a Warning...

 

"This is a request to retrieve statement information from your bank. You cannot delete a statement request." (image attached as well).

I did some digging and found that QB communication with AMEX changed in May. Is there something I need to do to fix this communication?

 

 

1
1BlueDevilFan
August 2, 2022

Hello, I am having the same issue.  Cannot de-activate AMEX downloads because QB keeps asking me to complete the last download.  Spent 30 minutes with a rep who finally agreed to help me for $74.99 one time charge after trying to force me to update to Online Version, buy and annual plan for $200+/-.

 

I agreed and granted permission for her to see my screen.  We got as far as resetting the installation of the last update and re-updating. This didn't help.  

 

She needed me to open an Internet Explorer browser.  I run Windows 11 which will not allow me to run IE.

 

At that point, we got cut off.

 

This is an Intuit problem that needs to be fixed in a new software update.

 

 

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