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Beth RP
July 19, 2022
Question

Bank Feed not Updating

  • July 19, 2022
  • 6 replies
  • 0 views

For the last 24 hours, my bank feed will not update any of my accounts. I have re-booted my computer and tried to manually update, and I (and my co-worker) just get a message that says my bank cannot be updated at this time and to try again later.

    6 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    July 19, 2022

    Try opening your QBO account on any private/incognito browser. Another option, utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

    https://www.moneythumb.com/?ref=110

     

    B
    Beth RPAuthor
    July 19, 2022

    I tried opening in incognito tab and that didn't work. 

      J
      JeanetteK
      July 19, 2022

      Same issue here. No "fixes" are fixing the problem

      B
      Beth RPAuthor
      July 19, 2022

      @JeanetteK  

      How long has it been since your bank accounts have updated? Mine haven't in over 20 hours now.

      J
      JeanetteK
      July 19, 2022

      It's been over 24 hours. It's not showing an accurate time on my end, just "1 day ago"

      L
      Lisa Marie - ATL
      July 19, 2022

      There is an issue they are working to resolve. You may have received an email a short while ago announcing the situation. They have sent a n update.

      "Some customers are receiving an error when attempting to update their bank connection. Error: 'Something's not quite right...'

      Incident status: Identified

      Some customers are currently unable to update their bank accounts in QuickBooks Online. We’ve identified the source of the problem and are working to resolve the issue."

      Jul 19, 09:59 PDT

        B
        Beth RPAuthor
        July 19, 2022

        Thank you for the information. I have not received anything from QB

        J
        JeanetteK
        July 19, 2022

        Mine finally updated - good luck on your end too!

          Adrian_A
          Adrian_A
          July 19, 2022

          Hi All,

           

          Let's perform a manual update of your bank feeds. It helps to refresh the connection between your bank and QuickBooks.

           

          Here's how:

           

          1. From the Banking tab, select Banking.
          2. Click Update.

           

          If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check.

           

          If the same thing happens, I'd recommend reaching out to our Phone Support team so we can investigate this further.

           

          I've also added this reference if you encounter an error in downloading bank transactions: Fix bank errors.

           

          Feel free to mention my name if you have other concerns.

          B
          Beth RPAuthor
          July 19, 2022

          Thank you, but I have been trying the manual update since yesterday afternoon. It is still not working.

           

          I checked our bank accounts and there are no obvious problems there.

            J
            jack Thompson
            July 27, 2023

            I realized the other day that my bank feeds had not updated in a few weeks.

            Is anyone else currently having this trouble? Should this be a new thread?

            C
            ChristineJoieR
            July 27, 2023

            I can see the frustration this has caused you. I understand you are finding for a solution on the bank feed section, @jack11_2. Let's work together to resolve this issue and update your bank to QuickBooks Online.

             

            First off, May I know your bank institution's name? Or have you tried to contact your bank to check if they have ongoing maintenance? This way, we can review why your bank isn't updating.

             

            Furthermore, the browser's cache can interfere QuickBook's performance. To solve this, refer to this article on how to clear the cache: Clear cache to fix issues when using QuickBooks Online.

             

            Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

             

            • Google Chrome: press Ctrl + Shift + N
            • Microsoft Edge: press Ctrl + Shift + N
            • Firefox: press Shift + CTRL + P

             

            Another resolution is to download your banking transaction manually. In this case, return to the Banking page and start a manual download transaction.

             

            Here's how:

             

            1. Go to Bookkeeping, select Transactions, and then select Banking.
            2. Select Update.

             

            Lastly, if the issue is still the same, we encourage you to call our support team so they can review your account and provide possible fixes for the issue. Please refer to this page for the complete instruction for calling them: QuickBooks Online Support.

             

            If you received an error message while doing the process, please visit this article: How to fix specific banking errors in QuickBooks Online.

             

            We are still here to support you until you can update your bank transaction to your QBO account. Furthermore, do you need any help with the process of reconciling accounts? Please let me know. I'd be glad to assist.

            J
            jack Thompson
            July 27, 2023

            Funny story!

             

            After 2.5 hours on the phone with a cs rep yesterday I realized that I was running under the desktop app for QBO and that that was what he meant by asking if I'd opened it in a private browser. I kept being sent to a QB window with nothing but a Chase system requirements page.

             

            Opened under InPrivate this morning and the accounts all updated after cycling through a couple times.

             

            Sorry, Edden! Loose nut behind the wheel, man.


             

            And thanks Christine!

             

            jet

              K
              KwikBooksSux
              August 31, 2023

              I have called QBO support twice and none of our bank feed accounts have updated since 7/26/23. QBO is a joke and no one seems to have an answer as to when it will be fixed other than the engineers are aware of the problem and working to resolve.

              S
              stephanieMinistryCPA
              August 31, 2023

              Client needed to update bank pw.  They did so and then successfully updated 1 of their 3 bank accounts.  (All at the same bank.)

              Now if I look at "Manage Connections" under Link account on Banking screen it shows correct bank balances for all 3 accounts, but 2 of them on the banking screen do not show correct bank balance nor are they pulling through transactions.

              Working with customer support and almost an hour later still no help.

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