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fishtailgrill
February 5, 2023
Question

Bank feed opening up old version of QB

  • February 5, 2023
  • 1 reply
  • 0 views

Hi, need some help.  Updated to 2021 a few months ago and the bank feeds have worked fine.  Today I wanted to do the same function, but the STMT wants to open an older version of QB not my 2021 on the desktop... like it has for a few months.   Does anyone know how I can redirect it to open the current vs of QB that I'm using?

1 reply

G
GebelAlainaM
February 8, 2023
Hello, @fishtailgrill. I'll ensure you get the right solution to open your bank feed in the new version without trouble. I've got you the some remedies.

We can start by downloading QuickBooks Tool Hub. This program is a collection of tools that can assist users in fixing serious problems and difficulties they may encounter when using QuickBooks Desktop. We advise using this program on Windows 10, 64-bit, for the best experience.

Here's how:

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install, then agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

After that, you're now ready to run the Quick Fix my File and QuickBooks File Doctor utility:

  1. From the tool hub, select the Company File Issues tab.
  2. Select Quick Fix my File.
  3. Once the process is completed, click OK and then open QuickBooks again.
  4. If you're still receiving the same message, go back to the tool hub, then click the Company File Issues tab.
  5. Select Run QuickBooks File Doctor.
  6. Choose your company file from the drop-down menu.
  7. Select Check your file (middle option only), then click Continue.
  8. Enter your QuickBooks admin password, then hit Next.

I'll be adding this article to learn more about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

Additionally, you may also read this article to learn how to resolve common data issues and errors: Fix company file and network issues.

If you require more assistance with managing bank feeds, let me know right away. I'll be around. Keep safe!
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