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Topher406
January 4, 2022
Question

Bank Feeds

  • January 4, 2022
  • 1 reply
  • 0 views

I recently added a new bank account to my bank feeds. But every time I click update, it requests my security token from my bank app.  My bank says that means I'm using Web Connect, and there is a Direct Connect option. I've contacted QBO support, and no one speaks english. I'm being told that I have to manually upload my bank transactions, which I know to be incorrect. My bank has confirmed that other users have made a Direct Connect link to this particular bank, and they do not have to input the security token each time the feeds update.  I see no where in setting for me to change the connection type....

1 reply

AlexV
AlexV
January 4, 2022

Hello Topher406!

 

Thanks for reaching out to us. Allow me to help you in setting up your banking.

 

Web Connect is the method where you manually bring in the bank transactions to QuickBooks Online using a file. You'll require to upload a supported file from the bank. On the other hand, Direct Connect is where you link your bank to QuickBooks Online. With this method, your bank transactions will be imported automatically.

 

Please note that PIN or one-time password (OTP) is one of the bank's security features to protect you against unwanted access to your data. Most banks require you to enter a PIN or OTP if you'll use Direct Connect. QuickBooks Online doesn't have control over this security setting.

 

If your bank needs you to enter a PIN or OTP every time you update your banking, you'll want to consider Web Connect. You can check this article for the detailed steps and also know the supported file formats: Manually upload transactions into QuickBooks Online.

 

You can check these links if you need help in categorizing the transactions and reconciling your accounts:

 

Leave a comment below if you need more help with banking. Take care!

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