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psimonton
September 21, 2022
Question

bank feeds update

  • September 21, 2022
  • 1 reply
  • 0 views

I received an update several days ago about the need to reconnect accounts due to bank feeds update.  I've used the bank feeds for years, so I am pretty versed with it and have about 4 accounts linked.  I've gone through the process, but when I get to the screen for linking the accounts, that's where I have a problem.  It properly shows my bank accounts, but under the heading of QuickBook accounts, select existing or create new, none of the accounts are shown.  Shouldn't they be listed?  I mean, the main one to link is my operating account, and it is not in the drop down.  It doesn't make sense to me to have to create a new version, such as operating 2.0.  What a year end nightmare!  Anyone out there know what to do?

1 reply

J
JonpriL
September 21, 2022

Hello there, @psimonton.

 

I'm here to help ensure you're able to choose your bank account and connect to online banking in QuickBooks Desktop.

 

To start our troubleshooting steps, we can use the QuickBooks utility to identify and fix why your existing bank accounts for integration are not showing after the update. I'll show you how to do so.

 

A. To Verify Data

 

  1. Go to File.
  2. Click Utilities.
  3. Select Verify Data.
  4. Click OK.

 

B. To Rebuild Data

 

  1. Go to File.
  2. Click Utilities.
  3. Select Rebuild Data.
  4. Click OK.

 

Here's a link you can read to learn more about the troubleshooting steps: How to Fix Possible Data Damage on your Company File in QuickBooks Desktop?.

  

However, we may need to continue our troubleshooting steps if the tool above didn't perform any changes. Use this link for reference: Run Quick Fix my Program from the QuickBooks Tools Hub.

 

You may also read this reference with the topics you can use while working with your bank accounts and online banking transactions: A Series of Articles that Covers Bank Feeds in QuickBooks.

 

It'll always be my pleasure to help if you've got additional questions about online banking in QuickBooks. Use the Reply option below and surely I @JonpriL, will be here ready to assist you. Take care and stay safe!

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