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Lisa-Newport
February 16, 2022
Question

Bank Fees

  • February 16, 2022
  • 1 reply
  • 0 views

Hello!  I have 2 bank fees that show on my credit card statement, but I was never charged by the bank.  When I try to reconcile my credit card register, it won't balance due to these 2 uncharged fees.  Has anyone had this happen, and if so how did you rectify?  I thought about adjusting my beginning balance, but am concerned that may cause more problems.

1 reply

K
Kurt_M
February 16, 2022

It's nice to have you here in the Community, @Lisa-Newport. I'll share some insights about your concern.

 

Here in QuickBooks Online, we don't have any control over your credit card statement. I recommend contacting your bank to remove the bank fees added to your credit card statement. After that, you can delete those transactions in your QuickBooks Account.

 

You can refer to this article about how to void or delete transactions in QuickBooks Online. Once done, you can then proceed to reconcile your credit card account.

 

Additionally, I'll be adding these articles to help you in the future:

You can reach out to us anytime if you have further questions about this concern. We are open 24/7 and ready to provide additional assistance if you ever need one. Keep safe and enjoy the rest of the day! 

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