Bank info is not loading, bank has reopened connection and still can't get in.

Thanks for letting us know about your banking connectivity issue, @nspiretoday. I've checked our records and couldn't find any similar issues as you have at the moment. 

First, may I know the name of your bank if you received an error message? For me to check if the problem is caused by a connection between QuickBooks Online and your bank.

Sometimes, the connections may seem slow or stuck due to some maintenance issue on the bank’s end. As our initial fix, I'd recommend logging in to your bank’s website to confirm.

Here's how: 

1. Get the URL QuickBooks uses to connect by going to Bookkeeping and selecting Transactions.
2. Select Bank transactions, or go to Bank transactions.
3. Select the Link account to get the listed URL.
4. Search for your bank and select it.
5. Copy the URL listed for your bank.

After that, sign in to your bank or credit card's website using the copied URL. If you can sign in, that means there isn't a major issue. Next, check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

Once done, go back to the QuickBooks Banking page, then select Bank transactions and click Update. 

You can also check out this article in case you need some guidance on fixing specific download errors: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.   

Feel free to get back here in the Community if you need more assistance managing your banking or any QuickBooks-related concerns. Take care and have a productive day.