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A
Anonymous
December 14, 2023
Question

Bank of America Credit Card Downloads

  • December 14, 2023
  • 2 replies
  • 0 views

Is anyone have problems with Bank of America credit card downloads into Quickbooks Desktop over the last few days via Direct Connect?  Card balances are being properly transmitted from BoA but individual transactions are not downloading.  Deactivating and resetting up the Bank Feed doesn't fix the issue. 

 

Also, Web Connect QBO files work properly as they include the missing transactions -- but that is not ideal and not efficient in keeping the books updated.  Seems like an Intuit issue need quick attention!

    2 replies

    M
    MelroseV
    December 14, 2023

    Hi there, @591059.

     

    I recognize the challenges when downloading your transactions from Bank of America to QuickBooks Desktop (QBDT) and I want to let you know that this isn't what we want you to experience.

     

    First off, let's check the update latest release of QuickBooks Desktop to ensure compatibility with the software.

     

    Afterward, we can refresh the direct feed by clicking the Synchronize or Refresh button to ensure that your transactions are accurate and reliable.

     

    Additionally, if you encounter an error message while downloading your bank feed, please inform us. Moreover, you may also refer to this article to identify the error you are experiencing: Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop.

     

    Yes, as what you are doing, it's a workaround that we can use which is web connect QBO files or manually add all the transactions in QBDT.

     

    Furthermore, I'll also includes these references to help you speed up the review process of categorizing your bank transactions:

     

     

    Let me know if you have questions other than downloading transaction in QBDT. I'd be glad to help you anytime. Have a great day!

    A
    Anonymous
    December 16, 2023

    This is still an issue and now QBD shows an OSLU-1024 error with Bank of America.  Updating the FiDir file doesn’t work as it continues to say the bank is sending info in the wrong format.

     

    Help please - getting to the right department at Bank of America to communicate this issue is next to impossible.

    J
    JuliaMikkaelaQ
    December 16, 2023

    I appreciate you adding additional information about this matter, @591059. Let me chime in and provide another workaround so you can download your transactions successfully into QuickBooks Desktop.

     

    Since updating the FiDir file doesn't work, I recommend downloading the bank feed transactions in a test company file and check if you see the same issue and error code. 

     

    Before doing so, you'll have to ensure that you have a backup of your company file and match any pending downloaded transactions. Additionally, check your bank accounts for pending alerts and notifications and secure your internet connection. You can also switch your bank feed mode to check if you get the same error.

     

    You can follow the steps below to open a new company file:

     

    1. Open QuickBooks.
    2. Go to the File menu, then select New Company.
    3. Select Express Start or Start Setup.

     

    Afterward, you can start setting up your Bank Feeds for the affected account and download your transactions. 

     

    If the issue persists, you can contact our Desktop Support team. They have the right tools to look into your account and isolate the cause of this issue. 

     

    Here's how:

     

    1. In your QuickBooks account, click on the Help menu. 
    2. Select QuickBooks Desktop Help/Contact Us.
    3. Click the Contact Us button.
    4. Provide a brief information about your concern, then select Continue.
    5. Sign in to your Intuit account, select Continue, then Continue with my account.
    6. Enter the single-use code you received in your email, then select Continue.
    7. Select to Chat with us or Have us call you.

     

    Furthermore, I'll leave this article to help you manage and keep your account balanced: Reconcile an account in QuickBooks Desktop.

     

    Keep us posted if you need assistance or have further questions about downloading bank transactions in QuickBooks Desktop. Our team will be here to lend you a hand. 

    K
    KSchadel
    August 21, 2024

    I am having the same issue on our Business Bank of America Alaska Airlines credit cards. QB tells me to call BofA... BofA tells me to call QB...  so frustrating. 

     

    Ultimately the bank feed system is working, but only pulling in the payments and not the transactions.

     

    BofA has the credit card system setup so the Corporate account is where payments are made, but credit card transactions are made on individual cards. When doing the Bank Feed transfer it only pulls over the payments made on the corporate account. 

     

    I can create 2 separate bank feeds one for the corporate account and one for each credit card, but this doesn't remedy the problem. The corporate account would then always show payments and the individual cards would always show charges, they would never balance out... 

    S
    Shania_C
    August 21, 2024

    I can only imagine what you've been through, @KSchadel.

     

    I recognize how beneficial it is for you to have your Bank of America transactions downloaded seamlessly from QuickBooks Desktop.

     

    Before you begin, you have to ensure that you back up your company file, update QuickBooks Desktop to the latest release, and make sure you have a supported version of QuickBooks to have the latest info from your financial institution to update the Financial Institutions list.

     

    Let's now proceed in updating your Financial Institutions Directory in QuickBooks Desktop:

     

    Solution 1: Automatic update

    QuickBooks processes the update for you. 

    1. Hover your mouse to Banking.
    2. Go to Bank Feeds, then Bank Feeds Center.
    3. Click Refresh account(s) or choose Sync all for this bank from the dropdown.

     

    Solution 2: Manual update

    If you need to update manually, confirm that you update each file location for every QuickBooks version you use.

    1. Find the fidir.txt file on your system. Right-click fidir.txt, then select Rename.
    2. Change .txt to .old, then click outside the field to save the name change.
    3. Then choose your QuickBooks version to get the latest file.
    4. Save the file to your desktop.
    5. Go to your Desktop, right-click the fidir.txt file, then select Copy.
    6. Open the filist folder. Right-click anywhere in the folder, then Paste.
    7. Close and open QuickBooks again.

    Once done your Financial Institution list is now up to date.

     

    In addition, since you mentioned that Bank of America has the credit card system set up and that the corporate account is used for making payments, but individual credit card transactions are made on separate cards, I recommend coordinating with the bank to learn how Bank of America downloads transactions into QuickBooks.

     

    Additionally, you can refer to these articles to help you speed up the review process of categorizing and matching your bank and credit card statements so you can manage and keep your account balanced In QuickBooks Desktop:

     

     

    Should you require additional assistance with any of these steps or have other concerns regarding your bank transactions, leave a comment below and I'll get back right away. Stay safe, @KSchadel!

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