Skip to main content
E
Edward13
November 3, 2022
Question

Bank of America-New bank feeds bringing back already matched transactions

  • November 3, 2022
  • 1 reply
  • 0 views

Since changing to the mandatory Bank of America-New bank feeds, every transaction that downloads initially shows up correctly. Once the transaction is entered in QB desktop pro 2020, it turns blue in bank feed and I approve the correct match. Once approved, it initially goes away like it should but then all the already matched transactions come back in the bank feeds again. they do not show a match now and all have to be ignored to make them go away. This completely defeats the purpose of the bank feed since it would be impossible to know which transactions are new and which were already matched without checking the accounts one by one. We have already been through QB phone support which got nowhere, they blame BOA which makes no sense because the transactions download fine, its only the QB side that brings back already matched transactions. Please let me know if there is a fix for this issue. Thank you

1 reply

M
Mark_R
November 3, 2022

Hi there, @Edward13.

 

I'll share some information on why QuickBooks downloading duplicate transactions from the bank feeds.

 

QuickBooks automatically downloads the maximum number of transactions available from your bank once it is connected to online banking. Also, each bank account is linked differently to the program, and sometimes there are cross wires. That said, QuickBooks might download duplicate transactions occasionally. 

 

Removing the duplicates from the bank feeds is the best way to fix the issue. I understand you have to review each of the transactions to make sure you're not removing the already matched one. 

 

I'll be adding this article for more guidance: Remove duplicate transactions in QuickBooks Desktop.

 

However, if you still encounter the same issue, I recommend reaching out to our QuickBooks Support Team. This way, they can further check on this matter and provide some troubleshooting steps to get this resolved.

 

Come back to this post and let me know how it goes, @Edward13. I want to make sure you're taken care of.

 

In case you need help with reconciling your account, you can scan through this article for your reference: Reconcile an account in QuickBooks Desktop.

 

Have a good one!

Terms & ConditionsAccessibility statement