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June 26, 2020
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Bank of America - QBO Import Issues

  • June 26, 2020
  • 2 replies
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I have had support cases open with Bank of America and Intuit for more than a month.

 

When exporting a QBO file from Bank of America and trying to upload it to Quickbooks Online, I get an error:  "Something’s not quite right

The uploaded file isn't a valid Web Connect file."

 

Bank of America says they have not made any changes and it must be an issue with Intuit.  Intuit states they are working on it, but how can it take more than a month to fix a file formatting issue?

 

Intuit noted that they were aware of the issue even BEFORE I reported my issue more than a month ago.  

Best answer by PSound

I'm sorry but this is the most frustrating thing to deal with. The QBO files I download aren't recognized by QBO at all so I am forced to download a CSV file. QBO doesn't even recognize the # of columns that are in the CSV file so I don't have the right options for the column #s for description, amount, etc. Even after I delete a few unnecessary columns from the CSV file, they all download as CREDIT CARD CREDITS. I'm going to enter each transaction manually because of how much time I have spent trying to figure this out.

 

Another major issue is the fact that bank of america has one account # for our credit cards, but every employee card that's added with new card #s, transactions do not get imported for all of them once 2 or more employee cards are present under the main credit card account. I am forced to download each credit card's activities individually which, as mentioned above, doesn't work anyway. This is absurd and infuriating. This worked just fine until we added a new card to the account and everything went haywire. Still, doesn't excuse why a QBO file isn't being uploaded. I don't care whose fault it is, someone should be working to fix this.  


It is ridiculously frustrating.  I will try and do a step by step so the solution is a bit more clear.

NOTE:  This will only work with the QBO files, not the CSV files.  

 

IMPORTANT: You will need to download a QBO file for each individual card.  

 

INITIAL SETUP:  Create a directory/folder.  This can be anywhere on your computer, but you are going to want a dedicated one to make it easier to track.  NOTE:  I also have a subfolder under this dedicated folder called "Complete" where I move each uploaded QBO file after it is done.

 

Next, open Notepad (or your equivalent text editor)

Copy this text into Notepad:

findstr /v /i /c:"<MERCHCAT>" /c:"<EXPCAT>" /c:"<CARDNUM>" /c:"<CARDNAME>" /c:"<MCC>" stmt.qbo >stmt1.qbo

 

From within notepad, save the text file with the extension .bat   You can name it anything you want, as long as it has the extension .bat    

 

REPEAT THESE STEPS FOR EACH CARD.

That initial setup only needs to be done once.  After that, you will need to complete these steps for each card on the account every month (or how ever often you download transactions).

 

Visit Bank of America's website.  On the Corp Account page, select to Download (small blue text with an arrow next to it).  Select one of the cardholders. Select the desired time period.  Select "WEB Connect for Quickbooks 2018 and above" for the file type.

 

Save this file in the folder you created during setup.  You should have a file named stmt.qbo   DO NOT RENAME THIS.  The next step will only work if the file is named stmt.qbo

 

From File Explorer, double click the .bat file you saved/created during setup.  You should now see another file named stmt1.qbo in the folder.  The stmt1.qbo file is ready for upload.

 

Go to Quickbooks Online and upload the stmt1.qbo file under Transactions, Banking.  From the banking transactions page, select the down arrow next to "Link Account".  Choose "Upload File".  Make sure to use the stmt1.qbo file and NOT the stmt.qbo file.  Choose to Manually upload your transactions.  Select the correct Quickbooks account on the next page.

 

When the upload is complete, you should see the transactions for that particular credit card and time range ready for review.

 

Move or delete the stmt.qbo and stmt1.qbo files from the folder/directory.

 

Return to the section of this post titled "REPEAT THESE STEPS FOR EACH CARD" and repeat for each card and time period you wish to reconcile. 

 

NOTE:  There is an option to download the CORP account.  This only includes payment and interest information.  Interestingly enough, you can configure Quickbooks Online to automatically sync the payment and interest (and ONLY the payment and interest) info.

2 replies

Fiat Lux - ASIA
June 27, 2020

For the time being, explore and utilize the starter plan of this connector for free.

https://www. integromat.com/?pc=quickbooks

 

July 20, 2020

Hello,

 

I have been hoping this would be fixed since back in February. We are five months in and still not working. Come on Quickbooks, this is beyond ridiculous. 

 

 

PSoundAuthor
August 22, 2020

There is a workaround.  It is so simple it really illustrates how incredibly useless both Intuit and BofA software developers are.  I really don't know how any of them still have a job since the fix is so simple.  They are all morons.  I mean, it has been 8 months impacting their entire customer base and they cannot resolve it.   Adrian_A should be terminated immediately for his inaction.


THE FIX:
The issue is that there are a few extra fields in the QBO file that cause issues with the import.  A simple batch file will fix things.  See below for the the text to put in your batch file.

If you use Notepad and save the text below in a file called "SimpleFixFortheMoronicEngineersatIntuit.bat", you can run it to fix your files.   It will take the stmt.qbo that you get from BofA and create a file called stmt1.qbo that can be imported into Quickbooks. 

Put it in the same directory as where you download the stmt.qbo   Double click it to create the working stmt1.qbo file.


findstr /v /i /c:"<MERCHCAT>" /c:"<EXPCAT>" /c:"<CARDNUM>" /c:"<CARDNAME>" /c:"<MCC>" stmt.qbo >stmt1.qbo

August 21, 2020

Have you heard anything more about this?  I've been trying to find a work around as well.

Adrian_A
August 21, 2020

I have a workaround that you may want to consider, DeSwanson.

 

As of now, our engineering team is still investigating the error when importing a .QBO file from Bank of America. 

 

As a workaround, you can use a .CSV file to import the transactions into your QuickBooks Online account. Here's how you can do it:

 

  1. From the Transactions tab, select Banking.
  2. Select File upload.
  3. Click Browse and then choose the .CSV file.
  4. Click Open
  5. Hit Next.
  6. Select a Datedate formatDescription, and Account.
  7. Click Next and then select the transactions to import.
  8. Hit Next again and then Yes.
  9. Click  Let's go!

 

Once imported, you can now categorize and then reconcile the transactions.

 

Also, I'd recommend reaching out to our Phone Support team so you'll be added as one of the affected users.

 

You can contact them by clicking the ? Help icon and then selecting Contact Us. Enter, Something’s not quite right

The uploaded file isn't a valid Web Connect file as your keyword. Then, hit Let's talk. From there, select either Start a chat, Schedule a call, or Get a callback.

 

We appreciate your patience while we are working to fix this issue as soon as possible. Take care always!

March 18, 2022

I'm sorry but this is the most frustrating thing to deal with. The QBO files I download aren't recognized by QBO at all so I am forced to download a CSV file. QBO doesn't even recognize the # of columns that are in the CSV file so I don't have the right options for the column #s for description, amount, etc. Even after I delete a few unnecessary columns from the CSV file, they all download as CREDIT CARD CREDITS. I'm going to enter each transaction manually because of how much time I have spent trying to figure this out.

 

Another major issue is the fact that bank of america has one account # for our credit cards, but every employee card that's added with new card #s, transactions do not get imported for all of them once 2 or more employee cards are present under the main credit card account. I am forced to download each credit card's activities individually which, as mentioned above, doesn't work anyway. This is absurd and infuriating. This worked just fine until we added a new card to the account and everything went haywire. Still, doesn't excuse why a QBO file isn't being uploaded. I don't care whose fault it is, someone should be working to fix this.