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rh5638
November 12, 2024
Question

Bank Rec

  • November 12, 2024
  • 1 reply
  • 0 views

When trying to reconcile October 2024 in QB on line, entries that were cleared in 2023 just showed up as not cleared.  Some were duplicates, some were not just all just showed up and not all the same type.  Some were transfers, some payments, and some deposits in a date range from May 2023 to November 2024- just very weird.

 

    1 reply

    FishingForAnswers
    FishingForAnswers
    November 12, 2024

    @rh5638  Normally, it would be that someone was mucking around in your system after prior reconciliations were finished, whether by duplicating, changing, or deleting entries.

     

    That said, this is something like the 5th topic I've seen like this in the past few weeks, so who knows what's going on with QBO's servers.

      R
      rh5638Author
      November 12, 2024

      It is just so weird- there was two duplicate expenses, one transfer that was not a duplicate and two entries by QB Payroll from October of 23 that looked like they made a mistake, took out and then put back the money that didn't show up in October of 23 when it was originally reconciled

       

      Z
      ZarahHillarey_T
      November 12, 2024

      Hi there, rh5638. Thank you for raising your concern on how to successfully clear transactions in bank reconciliation.

       

      I'm here to guide you in fixing the duplicate entries in QuickBooks Online (QBO).

       

      The possible reason why you're having duplicate expenses is that manually ad the expense transaction instead of matching them from your bank feeds.

      To get this solve, please go to the categorized tab from your banking feeds, look for those specific transfer and duplicate transaction.

       

      Here's how:

       

      1. Click the Transaction button at the left side of the screen.
      2. Choose Bank Transactions.
      3. Hit the Categorized tab in the middle of for review and excluded.
      4. Select the specific and, click Undo.

       

      After following the steps, transactions will go back to the For review tab. From there, you can Exclude the transfer and the two entries.

       

      Also, one of the reasons why it is showing duplicates is that someone entered it manually in QuickBooks. To verify, let run the Audit log report.

       

      Here's how:

       

      1. Go to Settings at the upper right side of the screen.
      2. 2. Click the Audit log option, under the Tools tab. 
      3. 3. Select the correct User, Date changed, and Events to filter specific activity changed.

       

      I'm adding these articles to help you review your reconciled transactions and fix balance issues when reconciling: 

       

       

      If you have unanswered question, please don't hesitate to leave a message about reconciliation and you'll be assisted directly.

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