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Kimmy S
May 20, 2021
Question

Bank Reconciliation

  • May 20, 2021
  • 1 reply
  • 0 views

Hi - we recently upgraded from QB 2010 -Mac version to QB Desktop Pro 2020   (yes, quite the leap)

 

I have found that the bank rec module did not retain past reconciliation reports, NOR did it bring forward a beginning cash balance (though the GL cash balances are fine).  

 

How do I get the beginning cash balance in there?  I can't make a journal entry to add cash, as that will through the GL out of whack.

TIA!!!

1 reply

Candice C
Candice C
May 20, 2021

Good evening, @Kimmy S. 

 

I always love seeing new people come to the Community, welcome. Let me provide you with some information to help fix this issue. 

 

Since you did take quite the leap with your data, I recommend contacting our Customer Support Team. They'll be able to use a screen share and other tools to look further into your account to see why this is occurring. Here's how: 

 

  1. Go to the Help menu. 
  2. Choose QuickBooks Desktop Help. 
  3. Hit Contact Us. 
  4. Enter your question and press Let's Talk. 
  5. Scroll down and select to Get a callback. 

 

You can always reach out to them in a different way by using this link. 

 

Let me know how the phone or chat goes. I always want to ensure that you're taken care of. Should you need any further assistance, feel free to ask. Bye for now!

K
Kimmy SAuthor
May 26, 2021

45 minutes waiting for a chat representative..........................

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