Skip to main content
E
EOD
November 15, 2021
Question

Bank Reconciliation

  • November 15, 2021
  • 1 reply
  • 0 views

After a QB update, my account suddenly shows a $500 discrepancy and does not show any of 2020's reconciliations. I can print a 2020 P&L, and all is there. 

However this issue is preventing me from moving forward with 2021 reconciliations.  The reconciliation page shows last reconciliation date as December 31, 2019.  No records the  2020 reconciliations I used for my taxes. 

I saw here a Case number had been assigned for an issue with QB $500 discrepancy. 

However that case did not mention losing an entire years worth of reconciliations. 

Hoping for some QB GURU insight!

Thanks!

 

 

    1 reply

    katherinejoyceO
    katherinejoyceO
    November 15, 2021

    Hey there, @EOD. 

     

    Thanks for taking your time in posting your concern today. It could be that the transactions after the statement dated December 31, 2019 was hidden. 

     

    In QuickBooks Desktop, we can run the reconciliation report and review the audit trail. If there aren't any issues, verify if the Hide transactions after statement's end date box at the top of the reconciliation screen is checked. 

     

    If it is, then remove the checkmark to view the reconciled transactions. See screenshot below: 

    For future reference, read through this article to learn more about fixing common issues on the previous Reconciliation report in Quickbooks Desktop. 

     

    However, if you're using QuickBooks Online, it could be that your accountant uses the undo the reconciliation tool. It will change the status and remove the corresponding reconciliation report. 

     

    I'd suggest you check the causes of the missing transactions by running your Audit log and the reconciliation report. 

     

    Additionally, check out this article to learn more about viewing details for missing reconciled transactions.

     

    I'm always around to answer if you have follow-up questions with the reconciliations. Take care!

    Terms & ConditionsAccessibility statement