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February 28, 2024
Question

Bank reconciliation feature

  • February 28, 2024
  • 1 reply
  • 0 views

After reading several community articles, I am aware that there is an issue with the way that the banking connections work with Bank of America Credit cards since per each card that they generate a sub-account is created under the parent account to keep each user's transactions separated. 

 

As a result, when you connect QuickBooks to the bank account QuickBooks creates three accounts one for each user (sub-accounts) and one for the parent account as main accounts instead of realizing that the other two accounts should report to the parent account. 

 

Per Quicksbooks support you have to disconnect the sub-account from the bank connection feature to make them a subaccount in the system of the parent account. This results in you having to manually upload your bank statements which defits the purposes of the feature. 

 

Also, when I asked the support agent that okay, I would do this. I then asked if I upload the statement would the system reconise the duplicates and only show me the new transactions that I need to categorize? they said know that I manually have to check them one by one. 

For this reason, I ask for a feature that will allow you to recognize duplicates when uploading the bank statement manually this way the issue of the transactions that were missed by the system can be solved easily. 

 

1 reply

February 28, 2024

Thank you for posting this concern in the Community space, AlphaCR. Let me share some information regarding your desired bank feature in QuickBooks Online (QBO).

 

We can see the importance of having a banking feature that allows you to recognize duplicates when manually uploading bank transactions in QBO. However, this feature is currently unavailable. In the meantime, I recommend sending your feedback so our developers can consider adding this feature in the future. 

 

Here's how:

 

  1. Go to the Gear icon ⚙ in the upper-right corner of your screen.
  2. Select Feedback under Profile. 
  3. Enter your product comments and suggestions.
  4. Click Next to submit.

 

We appreciate your patience as we strive towards a release date for this feature.

 

Furthermore, you can check out this link so you'll keep updated about the status of your request from our development team: Customer Feedback for QuickBooks Online.

 

Please know that you can leave a reply below if you have further questions about banking or any QuickBooks-related concerns. We're always here to assist. Stay safe.