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twag689
May 12, 2025
Question

Bank service showing "unreconciled" after entering it and zeroed reconciliation.

  • May 12, 2025
  • 1 reply
  • 0 views

Hello!

 

I keep having the same issue when I am reconciling our accounts, I enter the Bank service charge fee in the window where you also enter the ending balance and interest.

I reconcile the account normally, it evens out, meaning the balance zeroes out.

After I reconcile, save my reconciliation report showing $0.
It shows the amount of the bank service charge as unreconciled or "balance" even after it had been reconciled and zeroed.

Anyone knows how can I prevent this from happening or why is it happening?

1 reply

Tori B
Tori B
May 12, 2025

Good evening, @twag689. 

 

Thanks for taking the time to reach out to the QuickBooks Community. How are you doing today? I hope you've been great. 

 

There's a few things that can cause this to happen. Such as, duplicate entry, incorrect date, or data damage.

 

Typically it's caused by a duplicate entry. With that said, let's ensure this isn't caused by a duplicate by double checking your bank register. 

 

If you do not see a duplicate, you'll want to make sure the date is marked correctly. 

 

If the date checks out, then I recommend scanning the company file for data damage that could be causing this issue.

 

To do this: 

 

First run the Verify tool:

 

  1. Go to File, then select Utilities.
  2. Tap on Verify Data.

 

To Rebuild:

 

  1. Go to File, Utilities, and then select Rebuild Data.
  2. QuickBooks will ask to make a backup before it rebuilds your company file. Hit OK. A backup is required before you can rebuild.
  3. Choose where you want to save your backup, then OK.
  4. Don’t replace another backup file. Enter a new name in File name and select Save.
  5. Click OK when you get the message Rebuild has completed.

 

That should do the trick. If you continue to have issues, please let us know. We are here to help. Take care! 

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