Skip to main content
October 21, 2024
Question

Bank statement begining balance off

  • October 21, 2024
  • 2 replies
  • 0 views

The beginning balance of my bank statement is different from the one in QB. I generated a discrepancy report which said it was because I deleted a deposit. I see the deposit listed for that date in the customer center, but it's not in cash.  I thought I would delete it all and renter.  When I try to delete  it in the Customer center I am told “You need to delete this payment from the deposit before deleting transaction” The problem is that the deposit is not in cash anymore. I just want to make my bank rec right. Please help.

2 replies

October 21, 2024

I'm here now, @crescere. I have some insights and solutions for the beginning balance issues you've encountered. Let's dive into the details.
 

The beginning balance in QuickBooks being incorrect and not matching your bank statement could be due to the following reasons:
 

  • The account wasn't set up with a balance or was set up with the wrong balance.
  • Previously cleared and reconciled transactions were voided, deleted, or modified.
  • You converted the file from another version of QuickBooks.
  • Possible data damage.
     

Locate the transactions in question by running the Reconcile Discrepancy, Audit Trail, and Previous Reconciliation reports and correct the discrepancies. Here's an article for guidance: Fix beginning balance issues in QuickBooks Desktop.
 

On the other hand, the error message you encounter when deleting a deposit in the Customer Center occurs when you delete or edit a transaction associated with Undeposited Funds. To delete it, you'll need to remove the bank deposit directly from the bank register. More details about bank deposits can be found here: Record and make bank deposits in QuickBooks Desktop.
 

Furthermore, if everything is in order and you're ready to reconcile your account to match your bank statements, refer to this material: Reconcile an account in QuickBooks Desktop.
 

Please click the Reply button if you need clarification on managing your beginning balance in QuickBooks. I'm here to help.

crescereAuthor
October 21, 2024

No, none of these apply. I saw two of the same amounts in my register and I mistakenly deleted one of them. That was my first error. So now to fix it I wanted to delete that transaction from cash and the customer center in my receivables and just reenter it. QB won't let me delete the receivables until I delete the entry in cash..  But, as I said above, there is no entry in cash since I deleted it earlier in error.  I just want to fix this the fastest way possible.  Thank you.  

crescereAuthor
October 21, 2024

Cant i just make a general journal entry to replace the deleted cash amount?  If so what would that entry be.

October 21, 2024

Hello, @crescere.

 

Allow me to connect you with our support team, who can help ensure your bank statements align with your QuickBooks records.

 

It's recommended that you contact our customer care team in this process since they have the necessary tools and expertise to help you review and identify the cause of these discrepancies. Additionally, they can provide you the appropriate information to resolve this matter. 

 

To ensure a thorough resolution of these discrepancies, I recommend contacting our customer care team. They have the necessary tools and expertise to identify and provide the suitable solution to address this matter effectively.

 

To reach out to them, here's how: 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us, then enter a brief description of your concern.
  4. Hit Continue and sign in to your Intuit account.
  5. Choose Chat with us or Have us call you.

 

For Pro, Premier, and Plus users, support is available Monday to Friday, from 6 AM to 6 PM. Enterprise users can contact support anytime, any day.

 

For reference, please see this article: Contact QuickBooks Desktop support.

 

Moreover, you can consider utilizing journal entries to address the discrepancies you're facing. However, it's best to consult with your accountant during this process to ensure accuracy. Their professional guidance will help you select the appropriate entries to effectively resolve the issue.

 

Additionally, I'll include these articles you can check if you want to review and ensure that your bank and credit card statements are accurate and protected. 

 


Should you need further assistance in fixing discrepancies between your bank statements and QuickBooks, don't hesitate to ask in this forum. We're here to provide support anytime.

crescereAuthor
October 22, 2024

Can't you just tell me the journal entry I need to make this work? My receivables are good. I just need to know what to do on the cash side to make this work.

 

How about smart general members? Any advice?