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F
fpbaum-hotmail-c
September 9, 2022
Question

Bank transaction detail says "Name:Southwest Turf", but QBO shows the transaction description as "Southwest Airlines" . This raises red flags for misuse of funds.

  • September 9, 2022
  • 1 reply
  • 0 views
The bank detail text appears to be interpreted by QBO and shown in the Transaction>Description as "southwest airlines", which is not text anywhere in the bank detail nor in our customer setup as far as I can tell.  Is this fixable?  I've had others looking over my shoulder say "hey who is buying flights on our account?"  We're a community soccer club.  Soccer vans, not airplanes.

1 reply

R
Rasa-LilaM
September 9, 2022

Thank you for informing us about the issue with your bank transaction, fpbaum-hotmail-c.

 

I'm here to ensure that your concern is addressed by the appropriate support channel.

 

The information we received is based on what your Financial Institution (FI) sends to us, including the terms or names associated with the downloaded transaction. Because the entry's description is incorrect, I recommend contacting your bank to review the mapping and settings of your account.

 

After that, download and categorize your bank data in QuickBooks Online (QBO). Exclude the one with the incorrect description to avoid throwing off your records.

 

I've included a link to a page with information on troubleshooting banking errors, reconciling accounts, managing deposits, and your bank feeds: QBO guide.


Keep in touch if you have any further banking concerns. I'd be delighted to help you. Have a wonderful day.

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