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Petiezee
November 10, 2022
Question

Bank transactions (downloaded) not matching to entered information

  • November 10, 2022
  • 1 reply
  • 0 views

This began only after I just had to "re-connect" Bank of America maybe 3 weeks ago to the "new" way they (or intuit) required me to.

 

For instance:  I enter a payment from a customer: 5.81 from Joe into Received payments.  Into my correct bank account.

2 days later Bank of America downloads the same Transaction for $5.81, but does not match the two, as AUTO matched (BLUE TAB) as it had in the past.

 

Same goes for my imported payroll files from QB.  I have the imported transaction in my QB, and B of A downloads the same transaction, but fails to match them.

 

Same goes for Payments.


I paid $121.96 to home depot and entered the "check": Allocated it to a customer, and job.

2 days later i download transactions through B of A express connect.  It sees a 121.96 from b of a, but fails to auto match the 2.


In my register, it shows a lightning bolt next to the transactioon.  If i DELETE the lighning bolt, and save it, then go back into my downloaded transactions, it magically now appears in "Matched" waiting for me to confirm it's a good match.

Here's the rub...  SOMETIMES the matches work.  I cannot explain how or why....  BUt many are missed.  Dozens..

I keep waiting for a software patch download, but it's been about 3 weeks and going.

 

Trying to call tech support on the subject takes a minimum of 1.5 hours to get to anyone who isn't level one, and then to tell them the problem to a point that they understand.  I do have a case # [removed] open though. 

HELP!!!!!????

1 reply

MichelleBh
MichelleBh
November 10, 2022

I'll explain to you, @Petiezee, the possible reason why transactions from the new Bank of America that doesn't automatically match in QuickBooks. This way, I can guide you accordingly in managing your bank data.

 

I appreciate you providing complete details of your concern and all your efforts. There are times when QuickBooks can't match a transaction because of the following:

 

  1. The transaction number, amount, date, and name could all be different. Find the transaction in QuickBooks and make any necessary changes based on your bank records. Doing this will change the downloaded transaction's status to Matched.
  2. If a downloaded transaction matches an already reconciled transaction, QuickBooks won't match them. 
  3. Although rare, QuickBooks might download duplicate statements or transactions. If transactions have a lightning bolt ⚡ in the CLR column, they won't match again, even if all the info is the same. Deleting the bolt is a great alternative solution to match the transactions.

 

For more details, see this link: Add and match Bank Feed transactions in QuickBooks Desktop.

 

If the issue persists, you can contact our team again via phone or chat. They can review your account in a safe place. If needed, they can send tickets to our engineer about the issue and open an investigation. 

 

Here's how:

 

  1. Go to this QBDT help link.
  2. Select your product and click Continue.
  3. Enter your concern in the box and tap Continue.
  4. Choose either Chat with us or Have us call you. 
  5. Follow the on-screen instructions.

 

Make sure to contact them within business hours to ensure a swift response.

 

Additionally, the current release numbers for each version of QuickBooks Desktop:

 

  • QuickBooks 2023 R3_119
  • QuickBooks 2022 R5_158
  • QuickBooks 2021 R10_55
  • QuickBooks 2020 R15_54

 

For more details, see this link: Update QuickBooks Desktop to the latest release.

 

Moreover, check out these articles below on how to troubleshoot banking issues and reconcile bank accounts: 

 

 

Let me know how everything goes and if you have any other concerns by updating this thread. I'm here to keep helping. Have a good one!

P
PetiezeeAuthor
November 11, 2022

So, youre telling me that if:

I have entered a Payment on 11/1, after the transaction downloads and says the payment cleared on 11/3, in order for the item to match up, I have to go and edit the payment date so they're the same?  That's ridiculous to think I'm going to go back in and edit each transaction that now doesn't match up, to get them to match. 

 

The software has a glitch, since the newest update with B of A web connect, and surely I'm not the only one to be seeing this.

    T
    TCBlack
    December 15, 2022

    I've been having the same problem for the same amount of time - still waiting for a fix and still don't have time for a 2 hour call to support.

    Have you had any luck?

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