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sethbou
November 6, 2022
Question

Bank Transactions Not Downloading After Web Connect Express Change on September 27

  • November 6, 2022
  • 2 replies
  • 0 views

After September 27th of this year I was no longer able to connect to Chase Bank through Quickbooks Desktop Premiere 2021.  I deleted all of our bank and credit card accounts and re-added them. QB says the connection was successful but there are no bank transactions in the bank feeds section and when I run a P&L for the month there is nothing there.

 

Is anyone else having this issue?  I also updated QB and re-added the accounts again but got the same problem.  QB says that it's downloading the transactions but they are nowhere to be found.

2 replies

A
AileneA
November 6, 2022

Hello, sethbou. 

 

Chase banking are still able to connect in QuickBooks Desktop. I also checked our list of open alerts and I can't find anything related to the error message that you're getting. 

 

Most of the time, banking errors are caused by the following:

 

  • You have pending alerts on your online bank account that you need to acknowledge.
  • There’s a problem with your Internet connection 
  • Antivirus or Windows firewall is blocking your connection in QuickBooks
  • You’re using an outdated version of QuickBooks and Internet Explorer

 

You can follow these steps to resolve some of the most common banking issues in QuickBooks Desktop:

 

  1. Ensure you’re using a supported version of QuickBooks. If not, update QuickBooks to the latest release.
  2. Update to the latest version of Internet Explorer.
  3. Then, make sure your Internet Explorer setting is set to use the TLS 1.2 security protocol. This secures your data when connecting to your bank, Internet Explorer and QuickBooks.

 

Once done, restart your computer and download your banking transactions to check if the error message would no longer show up.  

 

Allow me to share these additional articles that can serve as guidance and references when using the Bank Feeds Center in QuickBooks: 

 

 

Please update me on how this troubleshooting works by clicking the Reply button below. I want to make sure you're able to view your banking transaction.

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sethbouAuthor
November 6, 2022

I'm not getting an error message.  When I go to Bank Feeds and download transactions from our checking account it says Success!  Then is says 0 transactions downloaded but there have been dozens of transactions just in the last few days.  It is showing the proper bank balance so it is connected to Chase but it's not pulling down the individual transactions at all.

J
JonpriL
November 6, 2022

Appreciate the update, @sethbou.

 

I hear you and thank you for the confirmation you shared discussing how you've already updated QuickBooks to the latest released version. I'm here to ensure you get the best help available so you're able to review all of your transactions for online banking in QuickBooks Desktop.

 

Since you've successfully connected your Chase bank account to online banking showing the correct account balance but transactions are missing, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate the root cause of why such a problem is persisting. To do so:

 

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter Missing or 0 transactions for Chase bank after updating to web connect express in the What can we help you with? text area.
  5. Select Continue.
  6. Click Chat with us or Have us call you to connect with our team online.

 

On that note, I'm also including this article for the list of other reports you can use: Create and Manage Reports in QuickBooks Desktop. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business's banking and financial activity.

 

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about online banking in QuickBooks. Stay safe!

G
geomanjon
November 17, 2022

I'm also having the same problem over the past few days with BofA.  QB, PLEASE FIX THIS!!!

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Legacy3
November 18, 2022

I am facing the same exact issue. Its been working fine and since last couple of days QB stopped downloading transactions from Bank of America, but connects fine and no error (Bank of America - New  connection)

Many users complained that yesterday in the forum. But now this morning I tried again to see if the issue is fixed, but now I am getting this error when I tried to download from checking account

 

"Looks like we didn't find the right type of account to link.

That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106)"

I deactivated bank feed and re-activated it again and still the same issue

S
SirielJeaB
November 18, 2022

Hello there, @Legacy3

 

Please know that I responded to your other post in the Community. I'll ask that you post any follow-ups or related concerns there to keep the conversation streamlined and give you accurate resolutions.

 

If you haven't received notification of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-new-banks-feeds-are-completely-broken/01/1168288#M88730.

 

You may learn more about controlling your bank feeds by visiting this article: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

 

Keep us posted if you need further assistance with your bank transactions. We're always here to help you. Keep safe!

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