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BYVH
September 28, 2022
Question

Bank Transactions will not download in Quickbooks - No Error Message.

  • September 28, 2022
  • 1 reply
  • 0 views

Despite having a working bank connection, disconnecting and re-connecting the account and trouble shooting everything that customer support has suggested (multiple times) our Chase Ink Business card has not updated/downloaded transactions since 8/14/2022.

 

We have done Incognito mode, cleared browser history, a different browser...nothing works. We receive no error message, but no transactions since 8/14 have downloaded. 

 

Has anyone else had this problem? This is incredibly frustrating as customer support just goes through the same steps over and over with nothing resolving the issue and they are "looking into it." This is the credit card that i do the most purchasing on, so this is a big problem. We have not changed anything about our account and can log in just fine.

 

Does anyone have any suggestions on a stuck account that won't update despite apparently being connected correctly?

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
September 28, 2022

Try opening your QBO account on any private/incognito browser.

Angelyn_T
Angelyn_T
September 28, 2022

Hi, @BYVH.

 

I appreciate your effort in performing the troubleshooting steps to download your Chase transactions. I know how it takes time when you're unable to download bank transactions into QuickBooks Online (QBO). I want to make sure we get this sorted out.

 

First, I recommend signing in to your bank's website. It's the best place to check possible issues on the bank's end. From there, check any messages, alerts, or announcements so you can take action immediately. If everything looks good, go back to QuickBooks and refresh your bank's connection.

 

  1. Go to the Banking or Transactions menu.
  2. Tap on the Banking tab.
  3. Click on your bank.
  4. Hit Update.

 

Once done, you should be able to see those new transactions downloaded directly from your bank. From there, you're now ready to review and categorize them.

 

If you're getting the same result, I'd suggest reaching out to our Support Team for further assistance. From there, a live representative can look into your account securely and investigate the connection between your bank and QuickBooks.

 

In case you'll encounter a specific error message while working with your bank or credit card accounts in the future, use this article as your reference in fixing the issue: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If you have other banking concerns, leave a comment below. I'll be here to help you again. Keep safe!

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