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O
Oleg
September 13, 2022
Question

Bankfeed after reconnection.

  • September 13, 2022
  • 2 replies
  • 0 views

After the required re-connection, instead of numbers now there are "X" signs in the bank feed. We have a variety of accounts for transfers. How can we recognize what account number has been used in the transaction?

2 replies

Adrian_A
Adrian_A
September 13, 2022

Hello there, Oleg.

 

Thank you for adding a screenshot. Let's fix this by running some troubleshooting steps. It identifies known issues within company files. 

 

Here's how:

 

  1. From the Banking menu, select Write Checks.
  2. Select the Pay to the order of field, then press Ctrl + L on your keyboard.
  3. Select the Include Inactive checkbox.
  4. Select the Name dropdown, then select Re-sort List.
  5. Select OK.

 

Then, close and reopen your company file.

 

I've also added this article as your guide in categorizing transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Keep me posted as to how these steps work on your end. I'll be around to guide you.

O
OlegAuthor
September 13, 2022

Thank you Adrian for your quick response. I followed all steps you recommended, but it does not solve the problem. Honestly I am not sure how the name list can affect bankfeed... 

My problem is: before updating (re-connection bank accounts with bankfeed) I was able to see the last four digits of the bank account where the money went.

After this required update, I see only "X" signs as you can see on my screenshot from bankfeed.

 

J
JamaicaA
September 13, 2022

I appreciate you following my colleague's suggestions above and providing an update, @Oleg. I’ll route you to the best support to help you fix the crashing and sudden exiting of your customer from the program.

 

Since you're still experiencing the issue after the  troubleshooting, I recommend reaching out to our Support Team. One of our representatives will pull up your account in a secure manner and investigate this issue further. Please know that it’ll be our pleasure to help you.

 

Here’s how:

 

  1. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. 
  2. You can also press F1 on your keyboard to bring up the same Help panel. 
  3.  Give a brief description of your issue.
  4. Click Continue.

 

You can always post a reply in this thread if you have other questions about managing your banking concerns. I’m just a few clicks away. 

B
baldwinmbb
June 2, 2023

This is now suddenly happening to me in Quickbooks Online. Is there a fix for this, with all numbers pulling in as XXXXX?

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