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kathrin
April 24, 2019
Solved

Banking Alert won't go away

  • April 24, 2019
  • 3 replies
  • 0 views

On the Banking and Credit Cards page of Quickbooks Online, there is a button (with a bell icon) labeled: "Banking Alerts".  Every time I log in (whether on the app or via chrome) the alert is "red" and says I have one "new" alert - but - it's the same alert from March 28, 2019 that reads: "We're working with Citizens Bank to fix your connection. You'll see an alert here as soon as there is an update."  However, I have no issues updating from Citizens Bank and this alert won't go away. Please help.

    Best answer by MaryGraceS

    Hi there, KTtalk.

     

    I appreciate you for joining us in this thread and for trying the suggestions provided by my colleagues. Let me provide some steps to sort out this unexpected behavior.

     

    Banking alert means there's a message on your bank's website that requires your acknowledgment. To resolve, sign in to the bank's website and check if there are any new terms of service, an announcement about maintenance, or other site changes and a recent offer. Also, please make sure that there are no pending notifications from your online banking account.

     

    If you don't see any notifications from the bank account, you may need to configure your pop-up blocker to see them.  Once done, please sign back in again using your QBO account.

     

    If you get the same result, I recommend contacting our Live Support. They have the resources to identify what's causing this issue and help isolate it by initiating a viewing session. Please refer to the steps provided by MikiD.

     

    I'm just a post away should you have any other questions. Wishing you and your business success. 

    3 replies

    J
    JonpriL
    April 24, 2019

    Hi @kathrin,

     

    As of this time, there isn't an option to remove banking alerts in QuickBooks Online.

     

    This is to notify our users like you since we continue to receive updates from your bank.

     

    In the meantime, I'd recommend contacting our Customer Care Support. This way, you'll be able to confirm if there's a connection issue with your bank.

     

    Here's how you can contact our support:

    1. Go to Help.
    2. Select Contact us.
    3. Enter Citizens Bank in the How Can we help? field.
    4. Click Continue.
    5. Select Start messaging or Get a callback.

    In addition, here's an article you can read to learn more about contacting our support: Contact the QuickBooks Online Customer Support Team.

     

    Please let me know in the comment section below if you have any other questions. It'll be always my pleasure to help.

      S
      shoholasmokin
      May 1, 2019

      I have the same alert.  Very annoying!  I don't need to confirm with Customer Support whether there was a connection issue with my bank in March.  Once I read the alert, Banking alerts should stop telling me I have a new alert.  It's not new - I already read it multiple times.  If you are the QuickBooks Team why would you not contact customer support to fix the bug in the software?

        J
        Joyce_P
        May 1, 2019

        Hi there, rsaumure.

         

        The possible reason why you're seeing this error message is that your bank might have an on-going issue. It'll be gone if the issue is resolved. 

         

        Let's perform some steps and see if the error message will stop displaying.

         

        You can manually update your bank in the Banking page. Doing so does not only downloads the bank transactions but also syncs updates from your bank to QuickBooks.

         

        Here's how: 

        1. Go to Banking.
        2. Choose the bank that you want to update.
        3. Click the Update button.

        You can get back to us and let us know how it goes.

        K
        KTtalk
        December 13, 2019

        Is this really solved? It looks like the author of the message is still having the issue as am I. I have followed all of the suggestions to no avail. I have 2 messages that are over a month old that will not go away. Very annoying.

          M
          MaryGraceSAnswer
          December 13, 2019

          Hi there, KTtalk.

           

          I appreciate you for joining us in this thread and for trying the suggestions provided by my colleagues. Let me provide some steps to sort out this unexpected behavior.

           

          Banking alert means there's a message on your bank's website that requires your acknowledgment. To resolve, sign in to the bank's website and check if there are any new terms of service, an announcement about maintenance, or other site changes and a recent offer. Also, please make sure that there are no pending notifications from your online banking account.

           

          If you don't see any notifications from the bank account, you may need to configure your pop-up blocker to see them.  Once done, please sign back in again using your QBO account.

           

          If you get the same result, I recommend contacting our Live Support. They have the resources to identify what's causing this issue and help isolate it by initiating a viewing session. Please refer to the steps provided by MikiD.

           

          I'm just a post away should you have any other questions. Wishing you and your business success. 

          S
          SheandL
          November 14, 2023

          This isn't the kind of experience we want you to have, @Hburke. 

           

          Going back and forth isn't easy and I understand what you've been through in resolving your concern regarding the banking alert you're experiencing. 

           

          I recommend contacting our Customer Care support team since they have the right tool to investigate the issue you're experiencing. To do so, here's how:

           

          1. Sign in to your QuickBooks Online company.
          2. Select Help (?).
          3. Select either of these tabs:
          • Assistant tab and select Talk to a human.
          • Search tab and click on Contact us to connect with a support expert.

           

          You can check this article: Categorize online bank transactions in QuickBooks Online. It contains information on how you can review your downloaded bank and credit card transactions.

           

          We appreciate your patience while we continue to resolve this issue. Let us know if you need anything by leaving the comment below.

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