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sue4booking
February 4, 2024
Question

Beginning balance credit card reconciliation off due to changed vendor and description fields

  • February 4, 2024
  • 1 reply
  • 0 views

I went to reconcile the credit card account for my client. It has 4 subaccounts for each credit card. The discrepancy report shows 20 items and they all say amount changes. The amounts were not changed only the vendor names and descriptions and memo fields. It really doesn't make sense since the change type really does relate to the "Amount changed" It shows the same amounts for reconciled amount, amount and difference but there are not duplicate entries in the account. In addition if all the amounts were changed it would be much larger than the discrepancy number. I have attached a screen shot. Help. 

1 reply

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Ivan_G
February 4, 2024

We appreciate the effort that you've put so far into this matter, sue4booking. Let's work together to get this sorted out.

 

Based on the information and the screenshot you've provided, it seems like your client made some changes to the amount that's why it shows "amount changed" when you reconcile. I recommend checking the audit log as a reference.

 

Here's how:

  1. Go to the Gear icon ⚙, and select Audit log.
  2. Fill in the necessary information needed on the User, Date, or Events filter to narrow the results.
  3. Click Apply.

However, if you're able to confirm that there are no changes made, you can try logging out and signing in again with your QuickBooks Online (QBO) account. If the issue persists, try logging in to your QBO account using a private browser. I'll provide you with the steps below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If there's no issue using a private browser, go back to your regular browser and clear its cache. If the issue persists, you can consider using another supported browser. You can check the system requirements for QuickBooks Online to ensure the best experience when using the platform.

 

You might also want to check this article for more information on how to appropriately fix a problem after you reconcile in QBO: fixing issues for accounts you've reconciled in the past in QuickBooks Online. 

 

Note: always refer to the bank statement when correcting an amount and reconciling the account.

 

In addition, I've provided an article to supply you with proper guidance on reconciling an individual transaction from a completed reconciliation: Undo or remove transactions from reconciliations in QuickBooks Online.

 

You can always post to the Community if you have more reconciliation and other QuickBooks-related queries. We're always happy to assist you.

S
sue4bookingAuthor
February 5, 2024

That was not the issue. The discrepancy log did not have the answer. All it showed was transactions that had vendor names changed. There were no amounts changed.  I found the answer by searching the amount in the credit card account and found out that QB had made an open equity entry for that exact amount I was off. Why is QB doing this? I had to delete the entry and now I have no discrepancy. I've had many issues with the bank feed.

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