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P
Patdrin
March 22, 2021
Question

Bill.com

  • March 22, 2021
  • 1 reply
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My client uses bill.com for his accounts payable. His bank got bought out by Banner Bank. I set up a new bank account in QB and bill.com. Now I am showing 2 transactions from bill.com, one is for the expense and the other is a journal entry for the same amount. The expense is posted to the bill.com clearing account. The JE is crediting the bank account and debiting the clearing account. This is causing the bank account in QB to be off. I think something is not mapped correctly. Bill.com told me to talk to QB. Has anyone had this happen before? How should it be mapped? I looked in bill.com under preferences and Banner Bank is the bank account listed along with the clearing account. 

1 reply

J
jamespaul
March 23, 2021

Hello, Patdrin. 

 

I have one more solution to help you correct the Bill.com account mapping. 

 

You can change the account mapping and use the new QuickBooks bank account you've created. You might also need to tweak your sync settings in your Bill.com account. 

 

QuickBooks will provide settings to help you map your account. Here's how you can change the account mapping in the program itself: 

 

  1. Go to the Apps menu.
  2. Go to the My apps tab.
  3. Open the Bill.com app, then change the account mapping settings.

 

 

If the account mapping won't update or if the synced transaction still throws off the bank balances, you'll want to contact our support. 

 

They can force the system to correct the mapping and have it sync the correct transactions. Here's how to reach them: 

 

  1. Click the Help icon, then select the Talk to a human option.
  2. On the chat, enter "Correct Bill.com mapping."
  3. Choose I still need a human, then click Contact us.
  4. Select how you want to reach our support (phone or chat). 

 

We have help articles to assist you in managing your client's payables and other transactions. Check them out in the articles list page if you need help.

 

Need to work on other areas in QuickBooks Online? Please let me know and I'll make sure you and your client will be able to complete your tasks. 

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