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letuw823
January 4, 2022
Question

BofA transactions NOT syncing (fees / finance charges)

  • January 4, 2022
  • 1 reply
  • 0 views

@arkvalleyinfo , there's a major BofA bank sync bug:

Two types of BofA (business, anyway) charges NOT being sync'd by QBO:

1. LATE PAYMENT FEE

2. PURCHASE *FINANCE CHARGE*

Perhaps because these transaction types come before all the other info - probably 2 separate sets of csv's. See below:

 

This is a horrible dev bug: I have to manually add these transactions every time.

I tried to report this to QBO, but support is closed. Does anyone have a QBO contact to forward this upstream? 

1 reply

Tori B
Tori B
January 4, 2022

Good morning, @letuw823. 

 

Thanks for taking the time to reach out to the QuickBooks Community and sharing your concerns with us. 

 

I took a look into our backend to see if there were any current open investigations for your concern. At this time, I'm unable to find one. That said, I recommend contacting our Technical Support Team. This way, an agent can review your account in a secure environment, and if needed, they can start a new investigation to send to our Product Engineering Team for further review. 

 

Please know that QuickBooks Online's business hours are M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. You can use the link I've included below to connect with an agent. 

 

 

Don't hesitate to let me know if you have any questions or concerns. Take care, and have a wonderful day ahead! 

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