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linda146
May 23, 2021
Question

Break in "Express Web Connect" Intuit, is due to system using inactive, old servers. Need to open support request to get connections updated w/ correct banking URL's.

  • May 23, 2021
  • 2 replies
  • 0 views
This is what my credit union is telling me is the problem with quickbooks not connecting to my bank. How do I open a support ticket or otherwise get help?

2 replies

R
Ryan_M
May 23, 2021

Hi @linda146,

 

If your online bank isn't available to sync with QuickBooks Online (QBO), you can submit a request from within the product. I'll share the steps with you. 

 

Here's how:

  1. Go to the Transactions tab.
  2. From the Banking tab, click Link account. 
  3. Search for the online bank account in question. 
  4. You'll get a message saying "Hmm, we can’t find [bank name] in our list of supported banks."
  5. Press the Request button. 

 

Meanwhile, while you're waiting for the request to go through, you can upload your online bank transactions by hand. This is so you can keep your bank balance up to date. See this article for the steps: Manually upload transactions into QuickBooks Online. 

 

Post a reply if you have other questions about online banking in QBO. I'll be sure to get back to you. 

L
linda146Author
May 26, 2021

Thanks, Ryan.

 

I have followed your instructions below many, many times over the past few months, but never hear anything back, so I just keep trying. Do you know if my requests were received? It just says something like "we'll work with your bank" and that's it.

 

My bank was connected until August 2020 when they changed their URL. My bank is saying (per my original message) that the issue is on Quickbooks end. Below is the complete message.

 

The issue you outlined below with this break in the "Express Web Connect" feature in Intuit, is due to the fact that their system is/was using old servers that are no longer active for your CU. Your member will need to open a support request with Intuit to get their connections updated with the correct online banking URL's.

Intuit's old connection method is essentially a screen scraping tool that requires your members to pass on their login information to Intuit's servers so that they can use it to automate the data scraping. We don't block this practice, but we also have no control over their code working either. “

T
TirzahC
May 26, 2021

Thanks for reaching out to us,linda146.

 

I'd like to redirect you to the best support available so this gets addressed right away. If you get the same result, I recommend contacting our QuickBooks Support Team. One of them can securely verify your account and help you investigate this issue further.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us.

 

Additionally, you can locate articles that cover common topics and new updates in QuickBooks Online at the following links:

Please know that you can always get back to this post if you have any other questions. We're always here to help.

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