Can a Merchant Services deposit that was generated in QB be retrieved if it was deleted in error?

It’s nice to see you in the Community, info1740.

I recognize how important for your business to see the merchant service deposit. This lets you easily track your customer’s payment. I’ll help make sure your income will show the correct information.

When you delete a deposit on the Banking page, you can still see it in the Excluded tab. Since your income is recorded twice, delete the other one to prevent duplication. Then add or match it to the invoice to ensure your records are in tiptop shape.

1. In your company, navigate to the Transactions menu on the left panel to select Banking.
2. This will take you to a page that shows the list of accounts connected to the bank feeds.
3. Click the Blue tile icon and choose the account you’re working on.
4. In the Categorized tab, tick the box for the deposit and then click the Undo link.
5. Go back to the For review column and tick the box for the deposit to select Exclude.

For more insights into this process, see the following reference: Exclude a bank transaction you downloaded into QuickBooks Online. It includes instructions on how to do the process when using a mobile device or browser.

Now that we’ve already removed the duplicate deposit, you can now match and classify it to the correct account. Here’s an article that will walk you through the steps: Categorize and match online bank transactions in QuickBooks Online.

To help you in the future, this link contains resources that will guide you on how to perform any payments related tasks: QuickBooks Payments FAQ. The articles are arranged by topic and you’ll be able to access each one in no time.

Keep me posted in the comments below if you have clarifications on how to handle your merchant service deposit. I’ll be happy to answer them for you. Wishing you and your business continued success.