Welcome back to the Community, futurewatts.
Allow me to share additional insights about making an account inactive, and provide extra steps before doing so.
If an account you make inactive contains a balance, QuickBooks creates a journal entry. Then move it to another account, so it remains from your financial reports. Thus, I recommend consulting an accountant to prevent messing up your transactions.
I've listed below a few things to consider before making an account inactive:
- If products or services use the account, change the account they're linked to. Or you can make products and services that use the account inactive.
- If you want to delete an income account with pending charges, invoice your customers for the billable expenses, time, or charges. Then you can make the account inactive.
- If you have recurring transactions linked to an account, you need to unlink them.
- You can't deactivate accounts with subaccounts until you move the subaccounts.
You can refer to this article for more info about this: Make an account inactive on your chart of accounts in QuickBooks Online.
Please let me know if you have more questions about managing your account or other QuickBooks-related concerns. I'll be here to lend a hand.
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