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Bookkeeper Amongst Other Thing
Bookkeeper Amongst Other Thing
January 7, 2022
Question

Can I disconnect and reconnect quickbooks checking?

  • January 7, 2022
  • 1 reply
  • 0 views

I have disabled QB checking, but would like to disconnect and reconnect.  My QB checking is not connecting properly.  This is the message I keep receiving in QB Cash.  The account and routing number never appear. I have tried disabling and enabling.  It is not helpful.

 

Something went wrong

Can't connect to QuickBooks Checking right now. Try again in a few minutes or come back later.

1 reply

C
CharleneMaeF
January 8, 2022

I know it can be challenging when your QuickBooks Checking account isn't connecting properly, Bookkeeper Amongst Other Things. I'm here to assist you with that.

 

Unexpected behaviors in your QuickBooks Checking account are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.

 

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, check if the account is now connecting properly. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

 

If it doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

 

In case you'd still like to disconnect your QuickBooks Checking account, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to help you with the process.

 

Before proceeding, please make sure your account has zero balance. If you have any remaining amount, you can transfer it to your other bank account.

 

Additionally, I've included an article that'll help you learn more about managing your QuickBooks Cash accounts: About QuickBooks Checking.

 

Please keep me posted on your progress in getting this error message resolved, Bookkeeper Amongst Other Things. It's always my priority to get this fixed.

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