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cbecker20-yahoo-
Apr 18, 2021 6:31 PM UTC
Question

Can I get past the message "the bank needs you to do something at their site (108)?

I cannot download bank transactions because QB thinks there is something on my banking website to do. There is not. Help!

15 replies

katherinejoyceO
katherinejoyceO
Apr 18, 2021 9:40 PM UTC

Welcome to the Community, @cbecker20-yahoo-. I'm here to help you get past the error 108 you're receiving. 

 

It could be that your web browser's pop-up blocker is turned on. This is why you're unable to see notifications when you sign in to your bank's website. I'd suggest you turn it off first. Here's how: 

 

  1. On your Chrome, tap the three vertical dot menu button in the top-right corner.
  2. Choose Settings, then Site settings. Then click Pop-ups and redirect.
  3. Turn off the toggle to block pop-ups.

 

Then, go back to your bank's website and check for any updates, messages, or notifications. 

 

Messages are usually about:

  • New terms of service
  • Announcements about maintenance or other site changes
  • New offers

 

After you review and address all the messages, sign back into QuickBooks. Go to the Banking menu, then select Update. 

 

For additional guidance, check out this link: Fix bank error 108. 

 

You can now categorize and match online bank transactions after they are successfully downloaded in QuickBooks. 

 

Feel free to message again if you have additional concerns. I'll be here to help. 

katherinejoyceO
katherinejoyceO
Apr 19, 2021 8:48 PM UTC

Hi cbecker20-yahoo-, 

 

Hope you’re doing great. I wanted to see how everything is going about your banking concerns you had yesterday. Was it resolved?

 

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

davydg
Apr 27, 2022 9:47 PM UTC

Hi I am having the same exact issue and have done what you suggested but am still having the issue

 

JessT
JessT
Apr 27, 2022 10:34 PM UTC

Welcome to the Community, davydg!

 

Thank you for following katherinejoyceO's steps to fix error 108. I'd be happy to provide you with a little more information.

 

You haven't mentioned it, but I recommend logging in to your bank's website for the items that need your action, like acknowledging new terms of service, an announcement about maintenance or other site changes, a new offer, etc. If you don't see anything, manage all transactions in the For Review section. Then, disconnect and reconnect your account to start a fresh connection.

 

Disconnect an account:

 

  1. Go to Banking and select Banking.
  2. Select the tile for the bank account.
  3. Select the pencil ✎ icon, then select Edit account info.
  4. Select the Disconnect this account on save checkbox.
  5. Select Save and Close.

 

If you still get the same error, you can temporarily do a manual upload. Then, please contact our QBO Support to check the issue with more tools.

 

Please don't hesitate to go back to this thread if you need further assistance.

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