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October 1, 2024
Question

Can i reconnect and sync the connection between QB online and my home depot commercial account? I had this working for years, but it stopped. Now i get error 108.

  • October 1, 2024
  • 1 reply
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When i go to the actual bank account online, it persistently asks me to update my email address.  Ive asked Citibank to fix this persistent problem, but they deflect the problem back to quickbooks saying that there system is not designed to sync with wuickbooks.

1 reply

October 2, 2024

You can reconnect your bank anytime as long as they still support linking with QuickBooks Online (QBO), @Fo11. I'll lay down additional details below.

 

You'll get bank error 108 if your bank has some updates that can block the connection to QuickBooks. Here are some of them:

 

  • New terms of service
  • Announcements about maintenance or other site changes
  • New offers

 

To fix this issue, you can navigate to your bank website again and review the messages or notifications about their updates. If you need to perform some actions, the message should give you specific steps. In case you don't see notifications when you sign in, you may need to turn off your web browser's pop-up blocker.

 

Otherwise, reach out to your bank directly if you're still unable to view any notifications since you may be incapable of seeing certain types of messages that can cause error 108.

 

Once everything's good on your bank's end, kindly go back to QBO and follow Step 2 of this article to update your bank connection in QuickBooks: Fix bank error 108 in QuickBooks Online. You can also scroll down for additional troubleshooting steps to fix this error.

 

Furthermore, if your bank doesn't allow reconnection with QBO, I suggest requesting support for them by following the steps outlined in Step 3 of this resource: Find your bank or credit card account when you connect to online banking in QuickBooks Online.

 

I'll be available for any other follow-up questions you might have about reconnecting your bank account. Simply tag me in your response, and I'll get back to you right away.